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Trade & Working Capital Operations - Branch Support
9 months ago
**JOB DESCRIPTION**
Join the team to support the day-to-day activities required in processing documents for payment on behalf of CIB Operations, Wholesale Payments, EMEA Trade and Working Capital Operations
As a Trade & Working Capital Operations - Branch Support in the Document and Business Solution team, you will be responsible for all Branch Support activities ensuring professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. You should have a ‘can do’ attitude with a flexible approach and using own initiative in providing solutions for all clients. You will be working with the team to ensure all processes are adhered to providing quality output without errors and escalate any known or potential issues that may impact the team or operations.
**Job responsibilities**
- Supports team members to maintain the best mix of skills and experience to meet the existing and future goals within Trade & Working Capital Operations.
- Manages overall activity including communication of individual performance goals and performance management, enabling the opportunity for growth and development.
- Maintains oversight and guidance on all operational procedures and operational workflows including end of day administration to maintain operational consistency.
- Delivers on departmental initiatives/goals, projects and ongoing activity, keeping management and colleagues properly informed of status progress, successes and issues.
- Identifies gaps and opportunities for improvement, generating new and innovative approaches to daily tasks.
- Analyses, prioritizes, recommends and implements alternative solutions and enhancements to improve effectiveness and efficiency of products, services, and processes, sharing with peers where appropriate.
- Maintains a client-focused approach, working towards increasing utilisation of services, products and workflows through knowledge of business practices.
**Required qualifications, capabilities, and skills**
- Strong written and spoken English skills
- Excellent interpersonal skills, good attitude and strong communication
- Able to demonstrate good decision-making and accountability
- Excellent time management and organizational skills
- Able to demonstrate an excellent knowledge of Trade Services Branch Support environment is essential
- Ability to work and perform well in a high-pressure environment
- Excellent understanding of mail, courier and tracking technologies, platforms and software
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
**ABOUT THE TEAM**
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
