Document & Business Solutions - Operations

5 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Document & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS’s online service platform.

As a Document & Business Solutions Operations Supervisor in the Document & Business Solutions team, you will ensure professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. You will need to have ‘can do’ attitude with a flexible approach and using own initiative to provide mail, courier and print solutions to internal clients, working as part of a team to support the DBS operation and other tasks within the management team. You will be responsible for the day-to-day oversight and operational management of staff. You will actively manage the team and operation to ensure work requests and volumes receive the correct manpower and processes are adhered to providing quality output without errors. You will be the first point of contact for the local and DBS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.

**Job responsibilities**
- Display operational leadership skills within digital print and mail services
- Support performance development processes and meet with team to review business and personal priorities, development, training and coaching
- Promote and manage an inclusive work environment, providing direct management oversight, guidance and development of employees, and teams, in line with the JPMorgan Chase Business Principles
- Capture, measure and report key business metrics to influence decision making
- Capture and manage risk issues or incidents following the required escalation model and procedures
- Document in a clear and concise manner when conducting shift handovers to maintain operational consistency across all shifts
- Ensure quality control on the end-to-end production process, providing experienced insight into quality management procedures
- Manage and oversee production equipment is being used to the highest standards, in line with job specification or user specification
- Manage and oversee all maintenance and repairs for all production equipment
- Manage x-ray scanning and supporting procedures for the operation
- Display excellent communication skills with staff, clients and vendors

**Required qualifications, capabilities, and skills**
- Strong written and spoken English skills
- Able to demonstrate and evidence leadership, communication and people skills
- Excellent time management and organizational skills
- Excellent understanding of print and automated insertion technologies in a busy production environment
- Good working knowledge of key Microsoft programs and ability to analyze data
- Experience with handling client requests/issues and managing products and service expectations
- Organized and efficient with self-motivation
- Managing change, process and staff development

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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