Cleared Margin Client Service Analyst

6 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

Do you have external client services experience and would want to utilise your communications skills? Then you found the right position 

As a Cleared Margin Client Service Analyst within the Prime Financial Services where you will manage Margin Settlement for both Futures & Options and OTC Cleared Products within the Equities Markets department of JPM. You will also undertake the essential task of agreeing and settling margin values (Primarily Cash or Securities) with clients for the purpose of covering the Banks risk for CCP Trading Cleared activity. You will be part of a global team with partners based in Bangalore, Bournemouth, Chicago and Singapore and responsible for both client service and operations functions. 

Job responsibilities

Books Client Agreed Margin & Answering of incoming margin calls (requests for assets) sent by clients, by comparing them to JP Morgan's exposure and agreeing on the amount and type of asset to be moved Follows up on any counterparty failed settlements and investigation of disputed margin requirements Completes resolutions in a timely manner of incoming queries regarding a client’s portfolio, examples being Trade Breaks, Interest Calculations, Commissions & Eligibility to name a few Escalates issues in line with regulatory requirements Continues the development of the Clearing Client Service offering & efficiency generation Provides a flexible approach in order to support the prime brokerage/clearing businesses in a continually changing market environment

Required qualifications, capabilities, and skills

External Client services experience, or similar experience interacting with senior/demanding internal clients and effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partner Working knowledge of OTC Derivative products, Futures and Options, or similar background Problem solver with the ability to assist in the development of solutions for clients and strategic thinker, able to review and implement process improvement High level of accuracy and attention to detail is required and highly numerate with good keyboard and core system (Outlook, Excel, Word) skills Must possess heightened communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas Confidence to meet with clients and deliver feedback on data relating to the clients’ interactions with the team Ability to adhere to strict deadlines/procedures and work in a methodical and organised manner Strong Risk and Control Awareness – with the ability to push back on stakeholders when risk/controls could be compromised Dynamic & proactive team player, ensuring that the team works together in the most efficient manner

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