Client Service Director

2 weeks ago


Bournemouth, Bournemouth, United Kingdom J.P. Morgan Full time
About the Job

We are seeking a seasoned Client Service Director to lead our team of Client Service Account Managers. As a key member of our leadership team, you will oversee client experiences with JPMorgan Payments, providing guidance and resolving issues that may impact our clients.

Responsibilities
  • Manage a dynamic and fast-paced Client Service Account Manager team that covers highly sensitive (Fintech) clients.
  • Drive performance and foster a collaborative environment to achieve business goals.
  • Develop strategic initiatives to enhance client satisfaction and implement best practices to streamline operations.
  • Work closely with cross-functional teams to ensure seamless service delivery and continuous improvement.
Key Responsibilities Include:
  • Managing Client Service Account Managers and their day-to-day relationship with JPMorgan Payments.
  • Providing guidance and support to the team.
  • Escalating any client problems to senior management and taking ownership of resolutions.
  • Identifying and remedying service issues that impact the client and escalating potential risks associated with client activities.
Requirements
  • Management experience with a proven track record of managing a team.
  • PPayments product knowledge.
  • Strong customer-facing/relationship management experience in similar areas.
  • Excellent verbal and written communication skills, including executive communication skills.
Preferred Qualifications
  • Proficiency in additional languages.
About Us

JPMorgan is a leading global financial services firm. Our team is dedicated to delivering exceptional client experiences and driving business growth through innovative solutions.

Estimated Salary Range

$150,000 - $200,000 per year, depending on location and experience.



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