Client Service Director
2 weeks ago
We are seeking a seasoned Client Service Director to lead our team of Client Service Account Managers. As a key member of our leadership team, you will oversee client experiences with JPMorgan Payments, providing guidance and resolving issues that may impact our clients.
Responsibilities- Manage a dynamic and fast-paced Client Service Account Manager team that covers highly sensitive (Fintech) clients.
- Drive performance and foster a collaborative environment to achieve business goals.
- Develop strategic initiatives to enhance client satisfaction and implement best practices to streamline operations.
- Work closely with cross-functional teams to ensure seamless service delivery and continuous improvement.
- Managing Client Service Account Managers and their day-to-day relationship with JPMorgan Payments.
- Providing guidance and support to the team.
- Escalating any client problems to senior management and taking ownership of resolutions.
- Identifying and remedying service issues that impact the client and escalating potential risks associated with client activities.
- Management experience with a proven track record of managing a team.
- PPayments product knowledge.
- Strong customer-facing/relationship management experience in similar areas.
- Excellent verbal and written communication skills, including executive communication skills.
- Proficiency in additional languages.
JPMorgan is a leading global financial services firm. Our team is dedicated to delivering exceptional client experiences and driving business growth through innovative solutions.
Estimated Salary Range$150,000 - $200,000 per year, depending on location and experience.
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