Client Account Services Senior Associate

4 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
If you are looking for a job share role on a 19 hour contract, this is the role for you.

**Job responsibilities**
- Leads the end-to-end account activities including fund launches, closures, mergers, and remediations within service level agreements
- Delivesr the end-to-end market account opening process for clients and provide guidance to clients on market entry requirements
- Develops strong working relationships with key internal partners to provide seamless client delivery with focus on quality, efficiency and timeliness using tools such as Xceptor
- Identifies and executes process improvements, including opportunities to eliminate manual processes by leveraging digital tools. Provide support on key process and technology initiatives
- Engages, educates, and openly communicates with clients, establishing confidence and trust in order to enhance clients’ experiences and relationships
- Raises early escalations, daily health check (DHC’s) or Action Plans where required. Owns issue management, tracking and presents to senior management through to closure
- Finds opportunities to improve overall client experience, maintains green client satisfaction ratings or implements appropriate actions to ensure path to green
- Follows department procedures and protocols in every instance, is responsible for designing or has input into the creation of new systems and procedures
- Leads some highly complex non BAU tasks such as projects, innovation or automation initiatives. Understands the benefits to the customer, Client Account Servicing or JPMorgan
- Demonstrates excellent verbal and written communication skills and a positive attitude coupled with an assertive but professional approach to escalation, prioritization and problem solving
- Demonstrates great teamwork and valuable collaboration skills within a fast-paced working environment
- Sustains a responsibility for data integrity, quality control checks and processes whilst maintaining clients’ profiles

**Required qualifications, capabilities, and skills**
- Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks
- Building teamwork through collaboration, leadership, management, people development and coaching
- Ability to identify and drive change, automation, efficiency and improvement
- Ability to demonstrate flexibility and operate in a changeable environment
- Excellent analytical and research skills, detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution within a timely manner
- Strong verbal and written communication skills with ability to influence others
- Client relationship management in a corporate environment
- **Required hours of work: Monday 9:00 - 17:00, Wednesday 9:00 - 17:00 & Thursday 9:00 - 14:00**

**Preferred qualifications, skills and capabilities**
- Corporate banking industry knowledge, preferably within Custody product
- Experience managing global relationships
- Custody workflow, processes and procedures knowledge

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and cli

  • Client Service Account Manager

    3 weeks ago

    Bournemouth, United Kingdom 260312-South Florida Region Admin Full time

    DescriptionIf you are looking to develop your career in Client Servicing, this is the role for you! As a Client Service Account Manager - Senior Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful...

  • Client Account Services

    5 months ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you looking for a role where you will be building trusting professional relationships and connecting with both external and internal clients? Then join our team! As a Client Account Services - Senior Associate in the Service Delivery Team, you will be managing advanced client onboarding, guiding clients through market entry requirements to enable...

  • Client Service Associate

    1 month ago

    Bournemouth, United Kingdom 498261-Gtar Quantum Comp Namr Full time

    DescriptionAre you experienced within Client Services and would like to utilise your communication skills? Then you found the right position for you! As a Client Service Associate within the Client Services team, you will be a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this...

  • Senior Accountant

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Reed Full time

    Job Summary:We are seeking an experienced Practice Senior Accountant to join our client's team in the New Forest area. As a key member of the team, you will be responsible for managing a portfolio of clients, developing relationships, and ensuring a high standard of service.Key Responsibilities:Client Liaison: Manage a range of clients, developing...

  • Client Account Services

    3 months ago

    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking for a role where you will be building trusting professional relationships and connecting with both external and internal clients? Then join our team! **Job responsibilities** - Leads the end-to-end account activities including fund launches, closures, mergers, and remediations within service level agreements - Delivers...

  • Client Service Account Manager

    3 weeks ago

    Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionDevelop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan.As a Client Service Account Manager Associate in Payments Client Service and Implementations Team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building...

  • Client Service Associate

    3 months ago

    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you experienced in client service and have a can-do attitude? Then you found the right position for you!  As a Client Service Associate within the Payments Operations Team, you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve...

  • Asset Servicing Client Service Senior Associate

    3 months ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you passionate in Corporate Actions? If yes - explore our new opportunity in Prime Middle Office team! As an Asset Servicing Client Service Senior Associate in the Prime Middle Office team, you will be responsible for managing client relationships and supporting the global corporate actions teams. The team is tasked with resolving queries, managing...

  • Client Service Associate

    2 months ago

    Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAre you experienced within Client Services and would like to utilise your communication skills? Then you found the right position for you! As a Client Service Associate within the Client Services team, you will be a trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this...

  • Client Account Services

    3 months ago

    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking to develop your experience in Client Account Services while performing advanced/complex customer onboarding activities? Then this is the team for you! **Job responsibilities** - Develops on-boarding strategies for major implementations aligning priorities appropriately in order to meet deadlines - Manages end-to-end...

  • Asset Servicing Client Service Senior Associate

    3 months ago

    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you passionate in Corporate Actions? If yes - explore our new opportunity in Prime Middle Office team! As an Asset Servicing Client Service Senior Associate in the Prime Middle Office team, you will be responsible for managing client relationships and supporting the global corporate actions teams. The team is tasked with resolving...

  • Audit Accounting Senior

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Austin Rose Associates Full time

    Audit Senior OpportunityCompany OverviewAustin Rose Associates is a leading recruitment agency specializing in public practice recruitment. We are committed to providing exceptional service to our clients and candidates.Job SummaryWe are seeking an experienced Audit Senior to join our client's team in Bournemouth. As an Audit Senior, you will be responsible...

  • Audit Accounting Senior

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Austin Rose Associates Full time

    Audit Senior OpportunityCompany OverviewAustin Rose Associates is a leading recruitment agency specializing in public practice recruitment. We are committed to providing exceptional service to our clients and candidates.Job SummaryWe are seeking an experienced Audit Senior to join our client's team in Bournemouth. As an Audit Senior, you will be responsible...

  • Business Services/ Accounts Senior

    3 months ago

    Bournemouth, United Kingdom Crowe Watson Recruitment Full time

    **Join the Elite, Become a Business Services/ Accounts Senior!** Crowe Watson Recruitment is excited to partner with an established, forward-thinking firm of Chartered Accountants based in the beautiful coastal city of Bournemouth. This highly respected company prides itself on delivering top-tier accounting and business services to a diverse range of...

  • Audit Accounting Senior

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Austin Rose Associates Full time

    Audit Senior OpportunityCompany OverviewAustin Rose Associates is a leading recruitment agency specializing in public practice recruitment. We are committed to providing exceptional service to our clients and candidates.Job SummaryWe are seeking an experienced Audit Senior to join our client's team in Bournemouth. As an Audit Senior, you will be responsible...

  • Accounts Senior

    2 months ago

    Bournemouth, United Kingdom CMA Recruitment Group Full time

    CMA is working with a local, independent firm of accountants based in Bournemouth that are looking to add to their small friendly team, this role offers the opportunity to work on a varied portfolio of SME clients, providing accounting services and business advice alongside the opportunity to continue to develop your career with a path to Management should...

  • Accounts Senior

    1 month ago

    Bournemouth, United Kingdom CMA Recruitment Group Full time

    CMA is working with a local, independent firm of accountants based in Bournemouth that are looking to add to their small friendly team, this role offers the opportunity to work on a varied portfolio of SME clients, providing accounting services and business advice alongside the opportunity to continue to develop your career with a path to Management should...

  • Senior Accountant

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Reed Full time

    Job SummaryWe are seeking an experienced Senior Accountant to join our team at Reed Accountancy & Finance. As a Senior Accountant, you will be responsible for managing a portfolio of clients and providing exceptional service to ensure their financial needs are met.Key ResponsibilitiesManage a portfolio of clients, developing relationships and ensuring a high...

  • Senior Accountant

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Reed Full time

    Job SummaryWe are seeking an experienced Senior Accountant to join our team at Reed Accountancy & Finance. As a Senior Accountant, you will be responsible for managing a portfolio of clients and providing exceptional service to ensure their financial needs are met.Key ResponsibilitiesManage a portfolio of clients, developing relationships and ensuring a high...

  • Payments Client Service Oversight

    1 month ago

    Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAre you a self-motivated, flexible individual with strong analytical skills? We are looking for candidates like you!As a Payments Client Service Oversight & Governance Senior Associate within the Advocacy and Control Execution Team, you will oversee and govern risks and controls related to Payments Client Service functions across EMEA. Your...