Customer Service Co-ordinator

4 days ago


Burnley, United Kingdom Primary Engineer Full time

We are leaders in encouraging and inspiring Children to explore Engineering as a career path. We’re looking for individuals who want to make a positive impact on the future careers of young people.

Our Service Delivery department play a key role here, creating the bridge between our Partners who fund our programmes and the Schools we deliver the programmes to.

Our Goal, as a not-for-profit Company, is to embed engineering into the fabric of every school, ensuring all children have the opportunity to engage with engineering from a young age.

**The Role**:

- Support schools throughout their activity with educational, engineering and curriculum support
- Where suitable, attend events at our partners sites nationwide, to see our activities in action, further supporting and celebrating our engagement with pupils
- Problem solving challenges faced by schools to ensure pupils are inspired by engineering
- Ensuring information is accurate and up to date on CRM System
- Communicate effectively within your team
- Providing a great level of customer service

**What You’ll Get**:

- Salary £23,000 to £25,000 based on experience
- Company Medical Health Cash Plan for all employees
- Full-time role at 37.5 hours per week (8:30am - 4:30pm, Mon-Fri)
- 30 minutes lunch break each day
- 29 days holiday per year, including bank holidays
- Increasing holiday allowance
- Working with some of the world’s largest blue-chip companies as part of their school outreach activities
- Opportunity to travel nationally with the Company
- Opportunities to engage with inspirational people and companies
- Casual dress
- Professional development opportunities and progression within a growing organisation

**We're looking for**:

- 1 years'+ experience in a customer-focused role
- Excellent relationship management skills with the ability to listen and communicate credibly and effectively both verbally and in writing
- Ability to work to objectives and agreed time-frames
- Excellent organisational skills with attention to detail to support with the management multiple contracts at the same time
- Good digital skills with Microsoft 365, Excel and Outlook and experience of using a CRM system
- Confidence in seeking out new leads and contacting schools for the first time

**You do not have to meet 100% of the requirements to apply** - we're looking for individuals who share our passion about the aims and aspirations we have and wanting to make a positive impact on the future careers of young people.

If you want to work for a value led business who change lives through STEM & Engineering engagement, and you think you’re a good fit, then we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 28/04/2024



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