Customer Communication Co-ordinator

6 months ago


Burnley, United Kingdom Quest Ltd Full time

Customer Communication Co-ordinator

Location: Burnley

Hours of Work: 42.5 hours working 8.00am to 5.00pm Monday to Friday

**Salary**: £16,552.90 to £23,028.20 per annum plus bonus scheme.

We have a culture of supporting our colleagues, of taking on challenges together and of rewarding achievements. We also recognise that work should be a fun place to be. Your colleagues will become friends and you’ll enjoy playing your part in the QUEST success story.

**About the Role**

QUEST is now looking for a Customer Communications Co-ordinator to join our Wholesale Team.

**Day to Day**:

- Keeping customers updated and informed on their orders and delivery times.
- Following up outstanding quotations.
- Liaising with other departments to ensure customer enquiries are dealt with promptly.
- Develop and build on our Customer Service Strategy.

**Requirements**:

- Strong organisational skills
- Excellent verbal and written communication skills
- Impeccable attention to detail
- Motivated to be successful.
- Positive attitude and good communication skills
- Competent level of IT proficiency

**Benefits**:

- A competitive salary with the possibility to grow quickly.
- A great opportunity to work alongside our friendly professional and world-class team.
- Training to all staff through our Professional Development Academy
- On-going support and the opportunity for personal and professional development.
- Career development and opportunities are available for those wishing to grow.

**Salary**: £16,552.90-£23,028.20 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- Gym membership
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Burnley, BB11 3DA: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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