Mental Health and Wellbeing Coach
6 months ago
Job Purpose To work within primary care to assess and offer help, support and education to individuals or groups with their mental health and to liaise closely with the multidisciplinary team. Work alongside the mental health practitioners and support their role through both individual and group work for patients struggling with conditions such as anxiety, emotional instability, past trauma, and chronic pain. Health and wellbeing coaches support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health related behaviours.
Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support. Health and wellbeing coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and wellbeing coaches may work with people by phone, by video conference, or face-to-face on a one to one basis and in groups.
They often work alongside social prescribing link workers and care co-ordinators to provide an all encompassing approach to personalised care and promote and embed the personalised care approach across PCNs. Health and wellbeing coaches will have access to ongoing supervision, skills development, and support so they are able to further build their skills and experience within the role. There may be a need to work remotely depending on the requirements of the role. Please note that the health and wellbeing coach works under delegation of a registered health professional.
**MAIN DUTIES AND RESPONSIBILITIES**: The duties and responsibilities of the post holder are detailed below, although the precise accountabilities of any job may be expected to change over time. Job holders would be contacted over any proposed changes before implementation. Provide one-to-one and group health coaching support for people based on what is important to them, with the aim of: improving peoples knowledge, skills and confidence in managing their health condition/s, empowering and motivating people to set goals to improve their health outcomes, and supporting them to change their health related behaviour. Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload.
Along with a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, because the persons needs are beyond the scope of the health and wellbeing coach role e.g. when there is a change in the persons health condition or where unmet clinical support needs are identified. Work as part of a multidisciplinary, multi-agency team to promote health coaching and to be an ambassador for Personalised Care and Supported Self-Management, modelling the coaching approach in their work. Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health and wellbeing coach role, how to refer to them, and which patients may particularly benefit from health coaching.
Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access. Attend and contribute to team, practice, and PCN meetings and events as required by the service. Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following: o Regular contact with supervisors o Refresher training sessions o Buddying with peers o Peer support sessions o 1:1 support from a practitioner with more health coaching experience o Action learning sets o e-learning to revisit or deepen training o On-going improvements to systems and processes Collect service user experience and impact of health coaching as part of the delivery of personalised care. Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g. collect data entry relating to the health coaching activity in GP, local authority, and hospital clinical systems or other systems, as required.
Develop and maintain close links with the Social Prescribing t
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