Customer Service

3 weeks ago


Telford, United Kingdom Major Recruitment Full time

Working hours Monday - Friday 9am - 5pm

Salary £20,000 - £25,000

**Responsibilities to include but not limited to**:

- Handling and processing inbound sales orders
- Providing product information and advice
- Managing open sales orders providing back order dates to customers
- Establishing and building a rapport with the customers
- Resolving queries and complaints in a timely and professional manner
- Effective inter-departmental communication to resolve queries
- Customer account maintenance
- Occasional staff cover in the shop as and when required

**Skills and Experience**
- A self-starter who thrives in a fast-paced environment, can handle multiple concurrent projects and possesses excellent organisational and communication skills
- Experience in Customer Services would be advantageous but not essential
- The ability to problem solve and implement solutions
- Excellent literacy, numeracy and analytical skills
- Excellent IT skills including the use of Microsoft Excel

For more information, please contact the Major Recruitment - Telford Branch.

Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward. We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Telford, TF2 9TW: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: Admin Customer Services SB


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