Assistant Customer Service Manager
3 weeks ago
Permanent
£Monday-Friday - Full time, but hours do fluctuate a little during the year.
This is a fantastic opportunity to join a well-established, highly successful company based in Telford on a permanent basis in a brand-new role as an Assistant Manager in their Customer Service department. This will be a busy hands-on customer service role where you will be taking calls and dealing with customer enquiries in addition to supporting the Customer Service Manager with the day-to-day running of the department.
Supporting the Customer Service Manager with helping to manage/supervise the 2-5 staff within the department.
Reviewing current Customer Service processes, procedures and systems to make them more efficient. Dealing with enquiries via email and telephone. Use technical reference files and installation guides to help to answer queries. Finding additional information from production engineers/quality team/warehouse team where required.
Dealing with requests for engineers to carry out service visits. Liaising with both the customer and the engineer to coordinate the service visit.
Taking orders for spare parts via email & telephone. Deal with customer complaints and concerns via email & telephone.
To be considered for this role you must have worked in a similar senior office-based customer service role.
Confident customer service skills and a polite telephone manner
Computer literate with accurate data inputting skills
Planning and organisational skills
Line management or supervision experience would be desirable but is not essential.
Experience with CRM systems would be preferable but not essential.
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
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