Customer Services Advisor

4 weeks ago

Telford, United Kingdom DCC Vital Full time

**Working schedule**

Afternoons part time

12.30pm -1.30 pm start with a 4.30 pm - 5.30 pm finish.

**Overall Purpose**:
To process all sales orders via inbound calls, together with the provision of product information and query handling in a professional and proficient manner, ensuring customer service excellence is achieved.

**Principal Accountabilities**:

- Handling and processing inbound sales orders
- Providing product information and cross selling other products as applicable
- Establishing and building rapport with customers
- Resolving queries in a timely and efficient manner
- Work towards and achieve personal and team targets and deadlines
- Occasional cover for the ‘trade counter’ requiring competent face to face customer contact
- Effective inter-departmental communication to resolve queries
- Maintenance of product knowledge, markets, customers, suppliers and clients
- Relevant sales order administration and customer account maintenance
- Liaison with other internal departments to ensure sales orders are completed

Generic Responsibilities & Expected Standards:

- Maintain a high standard of customer service and care within your area of responsibility
- Adherence to all Company policies and quality procedures
- Ensure all work produced is of a high quality standard and adherence to standards laid down in Company procedures or as directly by your line manager
- Ensure that Health & Safety standards are maintained at all times, including following safe working practices
- Employees have a legal duty that gives them responsibility, so far as is reasonably practicable, to ensure that they do not endanger themselves or anyone else by their acts or omissions
- To co-operate with the Company on Health & Safety matters and not interfere with or misuse anything provided for health, safety and welfare purposes
- Keep areas of work clean and tidy
- Ensure that any equipment supplied for the purpose of your work is maintained and any defects are reported
- All employees have a responsibility to carry out their work with due regard for the environment. The Company Environmental Policy procedures relevant to your area must be followed.
- Attend ongoing product and quality training when required.
- Any other duties as deemed appropriate by your line manager.
- To understand and follow the Contract review procedure as detailed in QP106 when processing orders and in particular following the procedure as detailed in Appendix 1 for medicinal products authorization.

**Summary**:
The details outlined in this job description reflect the content of the post at the date the job description was prepared. It is inevitable that over time the nature of employee’s jobs will change, existing duties may be lost and other duties gained without changing the general character of the work or level of responsibility entailed. It is intended that this job description will be revised from time to time in discussion with the post holder

In addition, you may be expected to perform other duties commensurate with this position or as required to assist the business needs. Any additional tasks will be kept within your abilities and skills range, and training will be provided if necessary. Such agreement should not be unreasonably withheld

**Person Specification**:

- Excellent customer service and query handling abilities
- Confident and commercial communication skills at all levels both written and verbal
- Strong customer engagement and relationship management skills
- A numerate and accurate processor with excellent attention to detail skills
- Excellent negotiation, problem solving and decision making abilities
- An excellent team worker, able to embrace and adapt to change
- I.T. literate (Neptune would be an advantage)
- Able to be responsible and work with autonomy in what can be a pressured environment
- Possessive of an action orientation and a proactive approach to the completion of tasks and projects

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £21,047.00 per year

Schedule:

- Day shift

Work Location: In person

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