Customer Care Co-ordinator

3 weeks ago


Telford, United Kingdom SBC Telford Full time

**JOB TITLE**:Customer Care Administrator

**DIVISION**: SITE LOCATION: Wrekin Windows Telford

**Job Purpose**:
To be a point of contact for our customers taking ownership of their service requests and queries. Ensuring they are actioned and resolved promptly and to the satisfaction of our customers always delivering excellent customer service.

**Key Accountabilities**:
Liaising with our customers logging, monitoring, and updating their service requests and queries.

Investigate and arrange the necessary actions to the requests and queries by working closely with the relevant teams.

Arrange appointments with our customers and schedule the engineer’s diaries.

Understand our products and what we are suppling.

To assist the Despatch Team and Contracts Team when required.

**Key Experiences Required**:
Proven experience within an administrative customer service focused role.

Proficient in the use Microsoft Word & Excel and in-house systems.

Excellent Customer Service skills and telephone manner.

The ability to prioritise and organise multiple tasks.

To build and maintain excellent working relationships.

Scheduling of appointments and diary management

Desirable Skills, and Qualifications Required:
Building Products knowledge is advantageous

**Personal Attributes**:
Action orientated - Able to deal with problems in appropriate time frames

Effective communication - Clear concise written and spoken, ability at all levels, customers, and suppliers

High Standards - demonstrating a motivation to improve standards and thereby making a real difference

Team Player - demonstrating commitment to working and engaging constructively with internal and external colleagues


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