Non Conformance Co-ordinator
2 weeks ago
**JOB TITLE**: Non Conformance Co-Ordinator
**SITE LOCATION**: Telford - Stafford Park
**REPORTS TO**: Non Conformance Manager
**HOURS OF WORK**: 08:30 - 17:00 Monday - Thursday, 08:30 - 14:30 Friday
Job Purpose:
The role of Non Conformance Co-Ordinator is to assist with the effective running of the
Non Conformance System.
Key Accountabilities:
- Processing completed returns paperwork following receipt from the Goods In / QC Dept.
- Raising credit request paperwork for authorisation.
- Posting credit notes once authorisation has been obtained.
- Chasing outstanding customer returns within agreed timescales and updating the Non Conformance System with details of the customer’s response.
- Ensuring an excellent level of housekeeping on the Non Conformance System - to include contacting customers / internal departments for updates to resolve Non Conformances dated older than a calendar month.
- Liaising with internal depts (production and warehousing) regarding complaint investigation findings / sample evaluations, which form the basis of our response to customers for quality concerns that have been reported.
- Investigating and resolving outstanding invoice queries from customers in conjunction with the Credit Control Dept.
- Assisting the Customer Service Team with logging complaints in busy periods.
- Adherence to all organisational policies.
- Ensuring all tasks are completed to agreed deadlines.
- Work efficiently and effectively.
- Ensure effective communication with the customers.
- Promote and display the Epwin Core Values.
- To work as part of a team and contribute to positive change including system and procedure changes.
Key Experiences and Skills Required:
- Competent with Navision and Excel.
- Good level of numeracy.
- Strong communication skills.
- Experience of complaints management (preferable).
- Ability to gain and retain knowledge of technical details relating to our products.
Performance Measures:
- Attendance.
- Efficiency.
- Accuracy.
- Adherence to agreed KPI’s.
- Personal Attributes:
- Excellent telephone manner.
- Organised approach to work.
- Ability to work on own initiative.
- Attention to detail.
- Inquisitive, tenacious and persistent.
- Positive approach to the working environment.
- Driven approach to work
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