Customer Service Administrator

2 months ago

Telford, United Kingdom Jonathan Lee Recruitment Ltd Full time

**Sector**: Manufacturing & Materials
- **Function**: Manufacturing and production
- **Contact**: Natalie Smith
- **Contact Phone**: 01384 446130
- **Duration**: Permanent
- **Start Date**: ASAP
- **Expiry Date**: 12 August 2023
- **Job Ref**: 65126

**Basic Function:

- **

To co-ordinate the successful production and delivery of customer sales orders. Attend account meetings the agree customer's requirements. Work in conjunction with Sales Executives and internal personnel. Manage designated accounts pro-actively and to a high standard.

**Nature and Scope:

- **

Provide Customer Service support and responsibility for a portfolio of accounts to meet customer expectations. General administrative duties, operating to defined procedures and systems of working. Understanding and resolving customer related problems and dilemmas, negotiating and agreeing actions and priorities.

**Principal Accountabilities:

- **
- To liaise with customers to understand their requirements, to develop a positive relationship between the two businesses and resolve any problems that arise.
- To ensure sales orders are processed correctly and in a timely/accurately manner and incorporated into the production plan, using the Company's business system and standard operating procedures.
- To ensure the availability of materials, repeats etc. prior to production to meet the agreed delivery date and order quantity.
- To ensure regular communication with customers on the status of orders placed, supplying schedules and stock information as required.
- To organise delivery using special transport facilities if required by the customer.
- In cases of customer complaint, initiate procedure for investigation and resolution; raise credit note if agreed with the customer.
- To provide information and assistance to the Sales team regarding customer issues, changes of personnel, trends, etc. in order to maintain and develop existing customer accounts.
- Arrange and assist in the successful management of customer site visits for audit/pass-on-press etc.
- To deal pro-actively with all customer problems should they arise, exploring options and solutions to resolve

**Skills & Competnencies Required:

- **
- Ability to influence, persuade and negotiate, establishing trust and strong business relationships.
- Well organised, ability to plan and prioritise tasks on own initiative.
- Commercial awareness; able to see opportunities and know when to pass on relevant information
- IT skills and positive telephone manner.
- Excellent communications skills both written and verbal
- Sound judgement and decision making
- Seeks responsibility and accepts accountability for results
- Self motivated
- Customer Satisfaction Orientated

Hours of work: Mon - Fri 8 - 5

**Salary**: £23,000 - £26,000 Depending on experience

Length of Contract: Permanent

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