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Customer Service Administrator

4 months ago

Telford, United Kingdom 212 Recruitment Full time
We are pleased to be recruiting for an experienced Customer Service Administrator to join our well established client's team on a permanent basis.
The main objective of the role is to provide sales and office administration as well as ensuring excellent customer service standards are met.
Key responsibilities include:
* Maintaining customer databases ensuring information is kept relevant and up to date
* Raising sales orders, invoices, credit notes, despatch documentation
* Book in deliveries with customers via our clients own transport as well as 3rd party hauliers
* Perform credit control duties including processing trade credit account applications, doing credit searches, requesting payments, restricting orders and legal enforcement where necessary
* Allocating payments to sales/purchase ledgers
* Handling incoming and outgoing calls
* Provide customers with product information (product training will be provided)
* Assist with consumable purchases such as stationery, cleaning supplies etc
Required skills & experience:
* Previous experience within a busy office/admin/customer service environment.
* Strong computer skills, including MS office and online portals.
* Excellent communication skills.
* Accurate data entry skills.
Working hours (39 hours per week) :
* Monday to Thursday 08:30-17:00
* Friday 08:30-16:00
An immediate start is available for the successful Customer Service Administrator