Customer Service Administrator

5 months ago

Telford, United Kingdom CML Full time

**Company Description**
Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Company overview

**CML** (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

**Shift Pattern: 4 on 4 off Days (06:00 - 18:00)**

**Salary: £23,994 Per Annum**

**12 Month Fixed Term Contract**

We are currently seeking a Customer Service Administrator 12 month fixed term contract to join our Customer Service team at our Telford site. As a Customer Service Administrator you will co-ordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS Manager whenever necessary.

**Job responsibilities of a Customer Service Administrator include**:

- Processing orders when required
- Adding charges to the manual charge spreadsheet
- Chasing up Returns/Uplifts
- Chasing Subcontractors for in/out times
- Contacting depots, rebooking of orders
- Tracking of loads
- Liaising with and co-ordinating internal teams (eg transport planners and account managers)
- Closing open KPIs
- Investigating dirty Pods
- Any other tasks that are deemed necessary

**Qualifications**
As a Customer Service Administrator you will possess the following skill, experiences and qualifications:

- Highest standards of Customer Service;
- Keenly reactive;
- Tenacity and diligence in following problems through to closure;
- Numerate and literate, and competent with computers (MS Office, ERP systems);
- Highly organized, efficient and able to work effectively under pressure;
- Flexible and co-operative: a desire to please;
- Good communicator, both verbally and in writing.

**Additional Information**
As part of our drive to make **Business Unit (ie,Culina Logistics)** a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement
- ** Pension scheme - **we want colleagues to enjoy a comfortable retirements so we offer a** **great contribution of 4**%** employee and 4**%** employer
- ** Life Assurance**:

- x 2 your annual salary
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- ** Everyday discounts** - via our benefit platform you will have access to over 50 retailer discounts for everyday savings

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