Customer Services Administrator

1 month ago


Telford, United Kingdom CML Full time

Company Description

A tailored logistics solution. CML stores and delivers a wide variety of food products across the ambient and chilled temperature ranges, while it also offers a series of added value solutions to their clients

Our **Telford** site are now recruiting for a **Customer Service Administrator **on a** full time, permanent **basis.

Salary**:£23,010.84 per annum

Working hours: Days - Monday to Friday, 07:30-16:30

**Job Description**:
The purpose of a Customer Service Administrator is to Co-ordinate front line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the Customer Service Manager whenever necessary.

Key Duties of a Customer Service Administrator:

- Opening Loads out / Software / checking fridge sweep
- Reporting Shortages from assigned loads out (if no shortages pre-reported)
- Reporting Shortages from assigned loads out (if shortages pre-reported)
- Entering delivery times for Assigned loads
- Chasing EPODS
- Checking Proof of Deliveries + reporting rejections (MMT POD / EPODS / Cam scanner)
- Chasing any missing PODS with drivers
- Issuing investigations to the warehouse
- Escalating issues for investigations / adding to handover
- Return to customer tracker updates
- Rebooking loads with the depots / instructions from Senior team
- Filing manifests and GI paperwork
- Phone calls

**Qualifications**:

- Confident in written and verbal communication.
- Ability to work in a fast paced environment.
- Capable of working independently or as part of a team.
- Planning and organising skills
- Customer service driven.
- IT Skills
- Working as part of a team

Additional Information

As part of its Drive to make CML a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform



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