Customer Service Controller

7 days ago


Telford, United Kingdom Swift Temps Full time

This position is being advertised by Swift Temps Ltd trading as an employment agency.

Our prestigious client based on Central Park, Telford are looking for a responsible and punctual Customer Service Controller to assist the Business Centre Manager with the day to day running of their premium serviced office building.

This is a customer focused role and will require the ability to build rapport and maintain relationships with clients, including problem solving and assisting with all client queries, escalating any queries to the BCM when necessary. Clients are the key focus within this business and must always be a priority, so the ability to problem solve and manage customer queries is of high importance.

The regular working hours for this role are Monday to Friday 9am - 5:30pm with a 1 hour lunch break. However some flexibility may be required when other members of the team are absent and on holiday, meaning the Customer Service Controller may be required to work amended hours such as 8:30am-5pm.

Responsibilities of the Customer Service Controller will include but are not limited to:

- Assist the BCM with the daily tasks and complete workload in a timely manner.
- Monitor stock levels and order as required, with approval from the BCM and ensuring cost levels are kept down.
- Administrative tasks.
- Dealing with client enquiries and answering calls, assisting visitors when required.
- Holiday cover for BCM and Receptionist when required.
- Take meeting room bookings; including set up and clean up of rooms, and involvement in networking events.
- Maintaining stock levels in communal areas, IE kitchens, toilets and business lounge.
- Ensure compliance with HMRC AMLR, GDPR and anti money laundering.
- Dealing with contractors, maintaining log books, reports and keys are returned and locked away safely.
- Using LinkedIn in a professional manner to promote the business.
- Assisting with invoicing.
- Researching competitors and websites to promote business.
- Secondary point of contact after the Receptionist and before the BCM.

Requirements for this role:

- Experience within the serviced office industry or a similar role.
- Experience within a customer focused or operational role.
- Front of House experience (preferred).
- Proficient in Microsoft Office packages inc excel.
- Excellent organizational and time management skills.
- Flexibility to work earlier and / or later depending on business needs.
- Good attitude and communication skills, with the ability to take direction from BCM.

This is an excellent opportunity for a skilled Customer Service Controller to join a well established growing team within the heart of Telford, with great public transport links and car park. Starting at £22,000 P/A, and progressing to £23,000 P/A after successful completion of probation period.

For more information, please call Leah at Swift Temps on 01952443916.

customerservice #admin #administration # telford #customers

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: CSC


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