Customer Service Assistant
5 months ago
**Teamson** - A global manufacturer and retailer of our own branded products, including home furniture, wooden toys, outdoor items, home lighting and many more. Working closely with most of Europe’s major online retailers. We manage our high transactional business by using the very best software and automation processes. With offices in Taipei, New York, UK, China, Teamson is a young business that is enjoying significant growth on a regular basis and delivering great career progression as a consequence.
**Customer Care Assistant duties will include**:
- Your aim is to provide and promote excellent customer service throughout our company
- To make sure that the needs of our customers are being satisfied.
- Handling customer delivery enquiries.
- Liaising with different business partners such as couriers, retailers etc.
- Handling customer complaints within very short time frames.
- Using in house databases (SAP)
- Arranging delivery of replacement goods & arranging collection of faulty goods.
- Daily use of MS Excel, Word, Outlook, Freshdesk
**Desired skills**:
The ability to confidently communicate well with customers and with other members of the team.
Retentive memory and great listening skills
A polite, friendly and tactful manner when handling complaints, enquiries or solving problems
Quick learner
Organised
The ability to work well under pressure
Attention to detail
IT proficient
Administrative skills & accurate data entry
Determination to learn and develop new skills
**Personal qualities**:
Empathetic
Eye for detail
Trustworthy
Reliable
The ability to work independently and as part of a team
**Desired qualifications**:GCSE's 9-4 in English and maths or equivalent
**Desired Experience**:Minimum 1 year in Customer Care & Administration role (training also provided)
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Telford: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: TeamsonJuly23CC
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