Administrator : Customer Support
3 months ago
To provide a customer support service to our clients and coordinating business activities to deliver high standards of customer care.
DUTIES & RESPONSIBILITIES:
- Customer Support department interface for customer enquiries.
- Maintain accurate and up to date paper and computerised customer files.
- Processing of all customer enquiries, including generating quotations, processing orders and dispatch of goods.
- Generating and issuing recommended system spares quotations.
- Assist in the provision of performance accounting reports for quotations, orders, services.
- Assist in arranging all scheduled and non-scheduled service visits and installations worldwide.
- Assist in scheduling internal resources, including customer support, engineering and manufacturing.
ESSENTIAL SKILLS & EXPERIENCE:
- Advanced written and verbal communication skills.
- Good working knowledge of MS Outlook, Excel
- Attention to detail and accuracy.
- Advanced organisation skills.
- Developed IT competence.
QUALIFICATIONS:
- Business administration degree or similar.
- Experience / exposure to a customer support role is desirable.
KEY ATTRIBUTES:
- Confident, positive and energetic disposition.
- Keen to accept responsibility and accountability.
- Self-driven for continued learning and development.
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: Admin CS
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