Customer Service Agent
3 weeks ago
**The role**:
This role is based at our Telford Head Office, Hadley Park East (TF1 6QJ): 37.5 hours per week Monday to Friday (with sociable hours) with a Saturday rota (working1 in 3 during 08:30 - 14:00, with a day off in the week given). This role is a full time, permanent contract and due to the sensitive nature of the data we process, successful applicants will need to complete our Vetting process (at no cost to you).
**Requirements**:
- A passion to deliver exceptional customer service
- Capable of communicating with a diverse customer base and achieving positive results first time
- Able to work sensitively and productively
- Agile and willing to embrace change, always looking to learn new systems or processes to improve the customer experience
**Benefits**:
- Salary of £20,475 per annum (£10.50 per hour)
- Structured training plan through our Academy system and dedicated mentor/buddy.
- Social working hours
- Performance Related Bonus
- Company equity scheme, sharing in the companies success with a cash payment
- Enhanced holiday allowance (25 days plus Bank Holidays)
- Paid volunteer day off
- Health Cash Plan; covering the cost of dental, optical, physio services and access to 24/7 GP services for you and your children.
- Rewards partner; discounts at high street retailers, online providers and entertainment venues.
- Life insurance policy
- ULEV Car Scheme
- Training and Development opportunities to make a career within our wider Group, with Admin, Account, Automation Testing and Data Analysis roles in our future talent plans.
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