Part Time Customer Service Administrator
1 month ago
I am delighted to be working with a leading Telford business to recruit for a temporary Part Time Customer Service Administrator. The role is anticipated to last until at least the end of August 2023 and will be to see them through a particularly busy period. The purpose of the role is to support with the administration of customer service duties on a daily basis providing excellent customer service.
**The typical duties will include**:
- Answering telephone calls in a polite and professional manner. Identifying customer needs and responding to them in a timely manner
- Navigating customers to use the website where applicable
- Updating the CRM system.
- General duties include office administrative tasks, dealing with customer queries and aiding colleagues in ensuring the most efficient flow of product to customers
**Skills and Experience**
- You should have previous customer service administration or similar experience
- IT literate including a good understanding of MS Excel
- You will be a flexible individual who is happy and eager to help
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