Support Secretary/admin Support

2 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Orthopaedic Trauma Service administration team. You will need to provide an efficient and comprehensive secretarial service and should have previous medical secretarial and administrative experience. Excellent organisational skills are required as is the ability to work under pressure, prioritise workloads and work to deadlines.

Excellent communication skills are required and the post holder will need to have the ability to liaise with staff at all levels and work effectively and efficiently as part of a team. This is a busy role and the post holder will need to have a flexible approach to work and be able to use their own initiative.

To be successful you will have proficient keyboard, organisational and communication skills. You must have a flexible and professional approach to the work.

This is a full-time post working 37.5 hours per week in the Trauma Assessment Unit with occasional cover for the Fracture Clinic. This role will be part of the Trauma admin team and will support the team by providing additional cover as needed.

General correspondence, reports and other communication by use of either audio typing techniques or other digital formats as directed, utilising the ability to accurately transcribe dictation, understanding the context and re-arranging as necessary.

Take and process telephone calls in an appropriate manner. Telephone calls will involve contact with patients, carers and health professionals and may involve the provision of non-clinical advice.

Provide cover for other members of staff as directed by the Service Manager.

Obtain hospital case notes from both within the Trust and outside Trusts when required (ensuring case notes are tracered accurately using PAS at all times) and returned to Health Records in a timely manner.

Data quality check the outcomes of clinic annotations altering PAS to reflect the relevant clinical notes in close co-operation with the medical secretary/waiting list co-ordinator.

Bring to the attention of the clinical staff all results in a timely manner and promptly act on any instructions given regarding these

Book follow-up appointments as required/requested in line with Trust Policy.

Support the Trauma Administration team to complete their task in a timely manner by giving direction on work priorities and assisting with the work.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Receive and process telephone calls in accordance with Trust policy and in an appropriate manner.

Maintain absolute patient confidentiality at all times in accordance with Trust policy and the legal framework such as the Data Protection Act.

Utilise keyboard skills to RSA Stage 2 and RSA Stage 2 Audio Typing or equivalent to produce clinical and routine correspondence to health professionals, patients and their carers. Use Word and Excel documents and enter data as requested.

Regularly utilise Trust Information Systems such as Bluespier, Maxims etc for the creation of correspondence, reports and other documents.

Develop a thorough knowledge and understanding of the Patient Administration System (PAS) and Case note Management, including admitting, discharging and amending PAS to reflect patient outcomes.

For full details, please see the attached job description.


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