Emergency Dispatch Assistant

5 months ago

Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

Emergency Dispatch Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Emergency Dispatch Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

As an Emergency Dispatch Assistant, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Emergency Dispatch Assistant will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

This is a challenging role where you will need to maintain professionalism and have good communication skills throughout the course of your duties. You will deal with distressing events so it is important that you are resilient and have a focus on your own wellbeing.

Your role plays an important part in providing care to patients and you will be supported by SCAS to fulfil your potential. We offer two weeks classroom based training followed by five weeks mentoring and ongoing support throughout your employment. We are looking for full and part-time employees however the training and mentoring period must be completed under full-time hours. You do not need a medical background but you must be competent in the use of IT systems.

**Benefits for this role include**:

- Starting salary £22,816 + Unsocial hours payments (annual salary circa £26,000pa)
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free onsite car parking
- Expert training and support from our dedicated in-house education team

Roles and responsibilities of an Emergency dispatch assistant include:

- Support and assist emergency dispatchers by following their instructions and assisting with their duties
- Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
- Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Ability to multi-task and manage competing priorities
- Good Knowledge of geographical area
- Good written and verbal communication skills
- Ability to listen and record information accurately

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