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Emergency Dispatch Assistant

7 months ago

Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

South Central Ambulance Service are looking to recruit several Ambulance Emergency dispatch assistants to join our teams that are based at our Bicester site in Oxfordshire.

As an Ambulance Emergency Dispatch Assistant, you will be responsible for assisting our 999 dispatchers to ensure we monitor and navigate our crew to jobs as safely and as quickly as possible whilst ensuring our crews and members of the public safety is at the forefront of your mind.

Roles and responsibilities of an Emergency dispatch assistant include:

- Support and assist emergency dispatchers by following their instructions and assisting with their duties
- Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
- Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Ability to multi-task and manage competing priorities
- Good Knowledge of geographical area
- Good written and verbal communication skills
- Ability to listen and record information accurately

**Benefits for this role include**:

- Starting salary £21,730 + Unsocial hours payments (annual salary circa £25,000pa)
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free onsite car parking
- Expert training and support from our dedicated in-house education team