Nhs Emergency Call Taker

4 days ago

Bicester, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

Are you looking to make a real difference to patients, our community and want a job where you will work with supportive colleagues?

Are you looking for the challenge of working in a fast paced, dynamic and adaptable service, with a career that’s not just ‘another job’?

We are looking to recruit reliable, caring and enthusiastic people to join our motivated, friendly and hardworking team based in Bicester, Oxfordshire.

We are currently recruiting for part time (from 22.5 hours) and full time (37.5 hours) roles, offering a great basic salary of £20,330.

After training, for all hours that you work between 8pm and 6am Monday - Friday and all-day Saturday, you will earn a shift bonus of approx. £14 per hour. For Sundays and Public Holidays, you will earn a shift bonus of approx. £17.60 per hour.
- Plus we are now offering a generous recruitment & retention bonus.

A £200 bonus will be paid once you successfully complete the 3-week initial training.

An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the initial training).

A further £700 bonus will be paid when you’ve completed your probationary period (c.6 months after coaching sign-off).

(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).

The Role of an Emergency Call Handler

We are looking for people to work as part of our dynamic team to help support our 999 service. You will be dealing with potential life and death calls from members of the public. This could vary from someone who has fallen over to guiding someone to perform CPR or assisting with the birth of a baby This is a career where no two calls are ever quite the same.

As part of the call handler team, you will be working in the Clinical Control Centre (CCC) alongside Dispatchers, Clinicians and other NHS professionals. You will be directly involved with live 999 ambulance emergency calls, taking vital information to help arrange the most appropriate care and support.

We provide comprehensive training to prepare you for the role and maintain ongoing support for all our Emergency Call Takers, ensuring they have knowledge, skills and support they need to provide the best care to our patients.

Training is a mixture of in the classroom and in the call centre, with ongoing training throughout the job. Initial training will be 8-weeks full time which will be fully paid. The training covers internal systems, NHS pathways assessments and one to one coaching and mentoring on live calls. You must be able to commit to a 8-week period to do this training.Day and evening training times are available.

**Benefits we offer**:

- Expert training and support from our dedicated in-house education team.
- A nationally recognized qualification in NHS Pathways.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

**We are looking for people who can demonstrate**:

- Great customer services experience which involves talking to people and helping them;
- Good communication skills (written and verbal);
- Computer literacy and keyboard skills (full systems training will be given);

Further information and videos from our Emergency Call Taker team can be found on our SCASJobs website.

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

The Recruitment Process

2. Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview - an online interview with an Emergency Call Taker from the ambulance service, discussi

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