Collections Administrator

2 weeks ago


BurtonOnTrent, United Kingdom Brite Recruitment Full time

**COLLECTIONS ADMINISTRATOR**

**BURTON-ON-TRENT**

**Up to £27,000 + BONUS + BENEFITS**

A thriving Financial Institution based in Burton on Trent is looking for a Collections Administrator to join their fast-paced, exciting team.

**ABOUT THE ROLE**

The Collections Administrator will be responsible for the collection of overdue accounts and ensuring all cases are actioned effectively and efficiently.

**BENEFITS**

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more

**RESPONSIBILITIES**

As a Collections Administrator your key duties will include:

- Working with the Collections Manager and collecting on overdue accounts
- Liaising with 3rd parties such as insurance companies, repossession agents, legal and sales representatives
- Providing updates on arrear cases and preparing reports when required
- Allocating monies and administering direct debits

**REQUIRED SKILLS & EXPERIENCE**

To be considered for the role of Collections Administrator**,** you must have:

- Educated to GCSE level with passes in Maths & English as a minimum
- Previous Debt Collections or Complaints experience is beneficial but not essential, happily consider someone with previous phone-based customer service experience
- Excellent communication and relationship building skills
- Problem solver
- Ability to multi-task and prioritise during busy periods
- Ability to work independently as well as part of a team

**NEXT STEPS**

Why wait? Don’t miss out

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Burton-On-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have previous debt collections, complaints or phone-based customer service experience?
- Do you have excellent communication skills?
- Do you have experience dealing with difficult situations/customers?

Work Location: One location



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