Customer Service Representative

2 weeks ago


Brighouse, United Kingdom Phoenix Training Group Full time

**We’re looking for a versatile and enthusiastic individual who can join our organisation.**

**Vacancy Description**:

- Managing and supporting Direct customers and Re-sellers with a range of products including mobile, fixed and data services.
- Possessing excellent customer service skills, the customer care representative will deal with a range of queries from billing to technical queries in an efficient manner.
- Create long term relationships with partners, making them promoters of Abzorb
- Put your technical troubleshooting skills to the test and support our customers through inbound and outbound calls across our portfolio of products
- Strive for first time resolution while handling all issues with accountability, ownership and urgency.
- Create the very best customer experience, ensuring its seamless for our partners and customers
- Have a positive attitude that shines through on every interaction with our partners and customers

**Responsibilities**:

- Overseeing automation
- Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.
- First line technical support (PSTN, ISDN2, ISDN30)
- Updating internal systems
- In life changes including adding / removing bars, bundles and completing contracts
- Supporting resellers with placing new orders.
- Placing orders for organic growth accounts
- Raising faults
- Raising billing queries
- Placing orders for hardware
- Supporting CapZ Queries
- Reporting network faults
- Supporting other departments where applicable
- Onboarding new partners after sign up

**Training & Education**:
The apprenticeship training provider will assist you throughout the 12 month Apprenticeship program. Your designated tutor will meet with you on a monthly basis in the office where they will go through the units you have chosen for you to show evidence gained from your day to day duties within the Accounts team. You will not be required to attend college, however, you may be asked to sit some exams in IT, Math’s and English depending on your GCSE results, the apprenticeship provider will discuss this with you.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £5.28 per hour

Schedule:

- Monday to Friday

Application question(s):

- Are you aware this is a customer service apprenticeship?
- How will you travel to the location? and how long will it take you?

Work Location: In person



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