Customer Service Apprenticeship

7 months ago


Brighouse, United Kingdom Xtol Development Services Full time

Do you enjoy solving problems & helping others to understand technology? Are you interested in a career in Technical Support ?

If you have an interest in technology & would like to progress into a problem solving, diagnostic support role, we’d love to hear from you.

**Vacancy Description**:

- Managing and supporting Direct customers and Re-sellers with a range of products including mobile, fixed and data services.
- Possessing excellent customer service skills, the customer care representative will deal with a range of queries from billing to technical queries in an efficient manner.
- Create long-term relationships with partners, making them promoters of the organisation
- Put your technical troubleshooting skills to the test and support our customers through inbound and outbound calls across our portfolio of products
- Strive for first time resolution while handling all issues with accountability, ownership and urgency.
- Create the very best customer experience, ensuring its seamless for our partners and customers
- Have a positive attitude that shines through on every interaction with our partners and customers

**Responsibilities**:

- Overseeing automation
- Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.
- First line technical support (PSTN, ISDN2, ISDN30)
- Updating internal systems
- In life changes including adding / removing bars, bundles and completing contracts
- Supporting resellers with placing new orders.
- Placing orders for organic growth accounts
- Raising and reporting faults
- Raising billing queries
- Placing orders for hardware
- Supporting CapZ Queries
- Supporting other departments where applicable
- Onboarding new partners after sign up

**Benefits**:

- 20 Holiday days PLUS 8 Bank holidays (28 total)
- Regular team events
- Mobile & broadband discounts
- Performance recognition incentives
- Free onsite parking
- No weekend or Bank Holiday working
- Increased pay after completion
- Full time position after completion
- FREE Student discount card
- Provided by the training provider (If aged 16-18)

**Schedule**:
Monday - Friday, Shifts patterns include
- 8am-4pm
- 9am-5pm
- 10am-6pm

Pay: £6.50 per hour (Above apprenticeship wage)

**Training/Qualifications you will gain**:

- L2/ L3 Customer Service qualification (Depending on prior learning).
- In house supported training to meet the needs of the role

**Salary**: From £6.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Free parking

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Are you aware this is an apprenticeship?
- How would you travel to work and how long would it take you?
- Do you have any customer service experience?

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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