Customer Service Executive

6 months ago


Brighouse, United Kingdom ukcaravans4hire.com Ltd Full time

Role: Customer Service Executive

**Salary**: Up to £24.5k p.a. + Benefits

Hours: 37.5 hours per week (5 days per week, including weekends)

Location: Brighouse

Contract: Permanent

Are you passionate about delivering exceptional Customer Service? Would you like to work in a fabulous brand-new relaxed office environment? Are you ready to be truly happy at work? Yes? Then we encourage you to consider joining our team.

We are looking to recruit an additional customer focused team member to join our friendly Guest & Owner Customer Operations Team.

What’s the role?

Based in Brighouse, our small team of Customer Service Executives are on hand to support our customers, providing them with a friendly service 7 days per week. Their purpose is to serve as the liaison between our holiday-home owners and their guests.

Reporting to the Customer Operations Manager, the Customer Service Executive is responsible for:

- Ensuring all new listings are quality checked and processed within agreed timescales
- Maintaining a record of all new / any existing customer service issues, escalating where appropriate
- Ensuring all calls are completed in a polite, friendly & efficient manner.
- Analysing customer accounts, providing recommendations to improve the effectiveness of their holiday rental listings, primarily through outbound calls
- Proactively managing and updating owner/guest accounts as required
- Providing first class customer service when interacting with platform users in response to requests about our website & the services we offer
- Working closely and collaboratively with colleagues within the customer operations team and the wider business.

You are required to work a minimum of 3 days per week from our collaboration HUB in Brighouse with the option of working the additional 2 days from home.

Our Customer Service Team currently operates 7 days per week between the hours of 9.30am to 6pm (Monday to Friday) and 10am to 4pm (Saturday and Sunday), with individual team members working 5 days each week. This means that there will be a requirement for you to work some weekends, on a rota pattern. We can offer a certain

level of flexibility around start and finish times which can be discussed further at interview stage.

Who are we looking for?

To be considered as a good fit for this role, you will be articulate, personable, have lots of motivation possessing a “can do” positive approach to your work. Someone who enjoys being part of a team and contributing to the team’s overall performance and success.

Ideally, we’re looking for someone who has:

- Experience of providing a remote (e.g. telephone / portal) customer service and / or account management or able to demonstrate the relevant transferable skills.
- Demonstrable experience of managing customer expectations to provide positive outcomes.
- Experienced in making customers feel valued, helping to retain happy customers by skilfully converting online & telephone interactions into successful commercial partnerships.
- The ability to seek solutions to customer requests & concerns overcoming objections with a positive attitude.
- Excellent written and verbal communication skills and professional telephone manner.
- Good time management and prioritisation skills.
- Experience with and confident in using Microsoft Office Suite and other IT-based systems / technology.
- Demonstrable ability, passion and commitment to building rapport and positive, collaborative and professional relationships with customers and colleagues and other key stakeholders.
- Ability to work effectively in a hybrid working environment and, the willingness to travel to other office locations for training, meetings and/or company events is essential (as is living in a commutable distance to our office in Brighouse).

What do we offer you?

In return, we will offer you:

- Competitive salary (Discretionary annual individual performance-related bonus scheme worth up to an additional 5% of base salary)
- 33 days annual leave per full year (inclusive of usual 8 Bank Holidays) + an extra paid day off for your birthday each year
- Company pension scheme where we’ll match your contributions up to 5%
- Flexible hybrid working to support and promote a healthy work/life balance, focussed work and meaningful collaboration with your colleagues
- Annual paid employee volunteer days (2 per year) to support community initiatives
- Free private individual medical insurance with the option to add partner and / or dependents
- Free worldwide Travel insurance (includes cover for family members)
- Free Life Assurance cover
- Employee Assistance Programme (EAP) offering free and confidential wellbeing support and counselling services.
- Access to our employee discount scheme (retailers including discount holidays with Sykes Cottages for you, your family and friends)
- Ongoing learning & training opportunities to support your continuous personal and career development.
- Free virtual GP Service
-



  • Brighouse, United Kingdom Mandate Systems Ltd Full time

    **Who are we?** Mandate Systems is a family run compliance business with over 30 years specialising in written schemes of examinations for pressure systems. We are one of the UK’s leading providers offering nationwide engineering coverage and have some amazing brands that we work with. We cater for businesses large and small across many markets which...


  • Brighouse, United Kingdom Mandate Systems Ltd Full time

    **Who are we?** Mandate Systems is a family run compliance business with over 30 years specialising in written schemes of examinations for pressure systems. We are one of the UK’s leading providers offering nationwide engineering coverage and have some amazing brands that we work with. We cater for businesses large and small across many markets which...


  • Brighouse, United Kingdom Mandate Systems Ltd Full time

    **Who are we?** Mandate Systems is a family run compliance business with over 30 years specialising in written schemes of examinations for pressure systems. We are one of the UK’s leading providers offering nationwide engineering coverage and have some amazing brands that we work with. We cater for businesses large and small across many markets which...


  • Brighouse, United Kingdom Mandate Systems Ltd Full time

    **Who are we?** Mandate Systems is a family run compliance business with over 30 years specialising in written schemes of examinations for pressure systems. We are one of the UK’s leading providers offering nationwide engineering coverage and have some amazing brands that we work with. We cater for businesses large and small across many markets which...


  • Brighouse, United Kingdom Farr Associates Recruitment Limited Full time

    **Customer Service & Sales Administrator** **£23,000** **Brighouse** One of my recognised and highly regarded retail manufacturers based in Brighouse is looking for someone that enjoys customer service, likes a busy role and is great with stock processing and sales order administrative tasks. Their business is quite niche so full training support is...


  • Brighouse, Calderdale, United Kingdom Welcome Break Full time

    At Welcome Break, we're on the lookout for talented individuals to join our team as Customer Service Representatives.As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, ensuring our guests feel valued and appreciated.Key Responsibilities:Providing world-class customer service to our guestsWorking...


  • Brighouse, Calderdale, United Kingdom Arc Recruitment Full time

    Job Title: Customer Service AdministratorLocation: BrighouseJob Type: Temporary to PermanentPay: £11.44 per hour plus holiday pay - paid weekly in arrearsOur client, a well-established organisation, is seeking a Customer Service Administrator to support their team in various administrative tasks, including order processing, stock control, creating invoices,...


  • Brighouse, United Kingdom Avocet Hardware Ltd Full time

    Job Summary: Active Telesale Cold Calling Product based telesales experience will be preferable and if some one is alraedy from hardwrare, security, door and window, tools, garden tools, DIY product, fixings, ropes, chain, double glazing etc - experince in sales will be an advantage - Provide accurate information about products and services - Process...


  • Brighouse, United Kingdom CV-Library Full time

    Customer Service Administrator Brighouse based Monday to Thursday (Apply online only) (potential to increase to full time) £11.44 per hour plus holiday pay - paid weekly in arrears Temporary to permanent role My well established client are looking for a Customer Service Administrator to join their team to support organisation by undertaking...


  • Brighouse, United Kingdom Arc Recruitment Full time

    Customer Service AdministratorBrighouse basedMonday to Thursday (Apply online only) (potential to increase to full time)£11.44 per hour plus holiday pay - paid weekly in arrearsTemporary to permanent roleMy well established client are looking for a Customer Service Administrator to join their team to support organisation by undertaking various...


  • Brighouse, United Kingdom Medequip Assistive Technology Ltd Full time

    Medequip Assistive Technology Ltd is a dynamic company which is part of a privately owned group with an annual turnover in excess of £170m. Medequip supplies ‘Homecare Medical Equipment’ into the community on behalf of NHS Trusts and Social Services. Medequip builds lasting partnerships with clients and customers through open and transparent...

  • Marketing Executive

    5 months ago


    Brighouse, United Kingdom GeoEnviro Solutions Ltd Full time

    **Job title**: Digital Marketing Executive **Department**: Admin **Location**: Brighouse **Travel required**: No **Position type**: Full time **Training**: Applicable training will be provided **Minimum Expected Experience**: 3 years **Reports To**: General Manager **Job Overview**: **A Digital Marketing Executive plays a critical role in planning,...


  • Brighouse, United Kingdom Dawsongroup Full time

    Join Our Innovative Team as a Internal Sales Executive!Are you a driven, strategic thinker with a passion for building relationships and driving growth? Do you thrive in dynamic environments where innovation and collaboration are key? If so, we want you to join our team at Dawson Group.About Us:Dawsongroup ¦ emc is a part of the Dawsongroup PLC, is the...


  • Brighouse, United Kingdom E3 Recruitment Full time

    This is a fantastic opportunity for a **Customer Service Sales Advisor **to join a well-established home furnishings manufacturer in the **Huddersfield** area on a permanent basis. They stive to deliver the best shopping experience to their customers. You will be the first point of contact, providing exceptional service and support, both face to face and...


  • Brighouse, United Kingdom Xtol Development Services Full time

    Do you enjoy solving problems & helping others to understand technology? Are you interested in a career in Technical Support ? ‍ If you have an interest in technology & would like to progress into a problem solving, diagnostic support role, we’d love to hear from you. **Vacancy Description**: - Managing and supporting Direct customers and Re-sellers...


  • Brighouse, Calderdale, United Kingdom Talent-UK Ltd Full time

    Talent-UK Ltd is seeking a skilled Sales Administrator to join their growing team. The ideal candidate will be able to provide administrative support to the sales office, process sales orders accurately, and increase sales through excellent account management. Key responsibilities include maintaining and updating customer databases, assisting in preparing...


  • Brighouse, Calderdale, United Kingdom Dawsongroup Plc Full time

    About the JobWe are seeking an experienced Account Management Executive to join our sales team. As an Internal Sales Executive, you will be responsible for identifying new opportunities, nurturing customer relationships, and supporting the sales process to ensure we meet and exceed targets. This is an exciting opportunity for a proactive and driven...


  • Brighouse, United Kingdom Dawsongroup Environmental Municipal Civil Full time

    Dawsongroup emc is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. We’re looking for Internal Sales Executive to advance their career within this specialism and be an integral part of the team. The objective of the Internal Sales Executive will be responsible for outbound and inbound sales...

  • Social Media Executive

    5 months ago


    Brighouse, United Kingdom Quickslide Full time

    **Information**: Location: Flexible, Brighouse & Remote Hours: Full Time **Salary**: Roughly £30-35k, Negotiable **Main Responsibilities**: - Develop creative and engaging social media strategies. - Develop, implement, and optimise digital campaigns that promote Quickslide and our network of customers using social media with the opportunity to learn...


  • Brighouse, Calderdale, United Kingdom Dawsongroup Plc Full time

    About Us:Dawsongroup Plc is the UKs leading supplier of self-drive Municipal, industrial and specialist vehicles for contract hire. We are dedicated to delivering exceptional services that make a difference.Job Overview:The Internal Sales Executive plays a key role in the sales team, primarily responsible for generating new leads, upselling and securing...