Customer Service Specialist

4 days ago


Sevenoaks, United Kingdom Connecting Futures Full time

We are currently recruiting for a Customer Service Specialist to be responsible for the processing and accurate supply of customer orders, and liaison with customers on issues arising.

**Key Duties**:
Customer Service - Relationship Management
- Primary customer contact_
- Building credible and robust relationships with all key customer contacts
- Build strong collaborative working relationships with commercial teams within the company
- Managing relationships with LSP Customer Service Team and Stock Control Teams (PCL)
- Update customer portals where relevant
- Communicate shortages to customer and account manager
- Coordinates customer returns

Order Management
- Managing customer orders to ensure highest service level for specified accounts
- Resolving any outbound distribution issues e.g., late deliveries; refusal etc.
- The effective running of the order cycle across weekends/Bank Holidays (on a rota basis)
- Arranges and collates sample orders
- Co-ordinate distressed stock orders

3rd Party Relationship Management
- Managing outbound distribution process with main distributor and developing robust relationships with key contacts
- Completes daily inventory report investigating and reporting variances
- Completes repacking operation within SAP system
- Monitor in transit stock from the factories

EDI Management
- Managing daily resolution of I-Doc issues on both inbound and outbound EDI messages

Invoice and Claims Management
- Responsible for timely and accurate invoicing to customers in accordance with policy
- Manage all customer quantity claims
- Liaise with relevant stakeholders
- Ensure debit and credit notes are issued within the specified time limits

Ad hoc
- Cover for Supply Chain Optimization projects
- Update returns
- Prepares monthly reports as defined
- Support Customer Service Manager

**Specific Skills or Qualifications Desired**:

- Good understanding of sales order processing systems (ideally SAP)
- Basic use of forecasting software advantageous (Manugistics)
- Some experience of reporting software advantageous (Business objects/Business warehouse)
- Strong Microsoft Office (Excel, Word, PowerPoint)
- Good communication skills (French language advantageous)
- Education to A Level standard and 2-3 years’ experience in a similar role



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