Lead User Researcher

6 months ago

Edinburgh, United Kingdom Kin + Carta Full time

**About Kin + Carta**:
Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online.

Join a global team of curious and diverse minds in connecting people, data and technology to produce amazing experiences for some of the world’s most influential companies. Become a maker, builder or creator as we explore the possibilities of sustainable digital technology, helping clients to rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth.

We focus on tech but we’re a proudly inclusive business with trust and human connection at its heart. People, the planet, and profit matter equally to us which is why we’re a certified B Corporation in the United States and Europe.

**The role in a nutshell**:
We're looking for an experienced Lead User Researcher to join a multi-disciplinary agile team to help deliver rapid but great-quality experiences for users.

As a Senior User Researcher you will apply, and mentor others in best practice in facilitating research interviews, usability tests and client workshops. You will plan ongoing user research programmes and define information architecture and interaction design solutions. You will be responsible for continually improve the user experience and aid the user in achieving their primary outcomes simply, while always thinking about how to add delight. As a result you build trust with your clients.

You enjoy engaging with users and project partners to understand the product’s context, and synthesise your findings into easily-digestible and memorable formats for the product team.

You’ll play a key role in developing the User Researcher craft in Kin + Carta’s growing design practice.

**What you can expect**:

- To work as a master of your craft, enabling the team to deliver on challenges that are new to them.
- Responsible for gatekeeping the quality of the work and research produced by the Design team.
- Set the UX Research and Design agenda and help plan the cadence for the whole team.
- Coaching and mentoring other User Researchers and Experience Designers to rapidly progress their careers and support them in their contribution to Kin + Carta.
- Help plan the careers of team members, and guide individuals to reach senior level faster than they thought possible.
- Set the strategic agenda of the Design team with the Head of Design and other design leads.
- Consistently hold others on product teams to Kin + Carta standards.
- Bring others on the journey to establish new and innovative ways of working.
- Look at the bigger picture to give the client customer context for design decisions.
- Willing to accelerate K+C's design offering through working with our sales team in creating and delivering pitches
- Understand the needs of live and prospective projects, matching them with the right Design team skills.
- Use past experience and client knowledge to be the first to spot and resolve problems and blockers before they escalate.
- You are a key point of escalation for major product issues.
- Take on challenging conversations and situations to ensure the best possible outcomes.
- Are industry-leading in your craft and can use this to attract and retain talent.
- Support the team to represent Kin + Carta through their participation in talks, events and conferences.
- Can articulate the business benefit and impact to our clients of the UX research and design that you lead.
- Understand the importance of data analytics in providing the right solution to product problems.

**The type of person we’d like to meet**:

- Pragmatic approach to user research and product development in a public sector context, balancing rigour with what is achievable within budget and technical constraints.
- Analysing research findings and synthesising them into actionable outputs which the team can translate into intelligent design solutions.
- Ability to identify long-term value, strategic insights as well as what is important to help your team move forward in the immediate term.
- Good awareness and understanding of ethical considerations related to research.
- Previous experience conducting appropriate research activities with users with access needs.
- You are collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level
- Previous experience of mentoring/coaching more junior researchers to develop their knowledge and skills.
- Worked extensively in Agile teams. As well as being enthusiastic about agile methodologies, and software development practices
- Previous experience working in the public sector to GDS standards
- Been through a number of Service Assessments
- Designing, prototyping and building products and services used by people every day
- Experienced using a variety of tools like Miro and are happy to learn the ones they don’t

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