Senior User Researcher

6 months ago

Edinburgh, United Kingdom Kin + Carta Europe Full time

Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online.

Join a global team of curious and diverse minds in connecting people, data and technology to produce amazing experiences for some of the world's most influential companies. Become a maker, builder or creator as we explore the possibilities of sustainable digital technology, helping clients to rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth.

We focus on tech but we're a proudly inclusive business with trust and human connection at its heart. People, the planet, and profit matter equally to us which is why we're a certified B Corporation in the United States and Europe.

**The role in a nutshell**:
We're looking for an experienced Senior User Researcher to join a multi-disciplinary agile team to help deliver rapid but great-quality experiences for users.

It will be your priority to continually improve the user experience and aid the user in achieving their primary outcomes simply, while always thinking about how to add delight. As a result you build trust and meaningful relationships with your clients.

You enjoy engaging with users and project partners to understand the product's context, and synthesise your findings into easily-digestible and memorable formats for the product team. You'll also be encouraged and supported in contributing to our wider Design Practice.

**What you can expect**:

- To continually work towards improving and mastering your UX design craft
- You have experience of wireframing and prototyping
- To be a champion for a user-centred approach to delivering on project objectives
- present the clear findings of your research to the team and key stakeholders
- Run workshops with clients and internal stakeholders
- Work collaboratively with other designers, product design and development teams, engineers, product owners and the client
- Identify work to do and learn; focused on finding solid solutions to problems
- Contribute to the Design team by helping identify and interview great new teammates
- Assist on tasks that the Design team has identified to progress Kin + Carta's capability
- Help create thought-leadership materials to communicate Kin + Carta's strategic view
- Contribute to Kin + Carta's by attending events and sharing the insights internally

**The type of person we'd love to meet**:

- Pragmatic approach to user research and product development in a public sector context, balancing rigour with what is achievable within budget and technical constraints
- Analysing research findings and synthesising them into actionable outputs which the team can translate into intelligent design solutions
- Good awareness and understanding of ethical considerations related to research
- Previous experience conducting appropriate research activities with users with access needs
- Previous experience working in Agile teams
- Previous experience using a range of methodologies from qualitative and quantitate, across the different stages of the product lifecycle, from Discovery to Live
- Previous experience working in the public sector to GDS standards
- Been through one or more Service Assessments

**The interview process at Kin + Carta**:
Here's what to expect from the interview process at Kin + Carta:
**Intro Call with the Talent Team (30 mins**) - If your skills and experience match the role requirements, our Talent team will contact you to arrange a call. The aim of this call is to get to know you and for you to find out more about Kin + Carta. This call can be held either by telephone or Zoom. After this call, if we feel like you are a good match for the role, you'll be invited to a first-stage interview.

**First-Stage Interview (60 minutes) -** This will typically be a Q&A style interview via Zoom with two of our senior design team members. The interview will last approximately 60 minutes. This process is designed to help our team find out about your skills and experience but also what you enjoy and what motivates you. You will be asked to bring along a sample of work that you are proud of to this interview. It's a great opportunity for you to ask our team questions and learn more about us If you are successful in the first stage interview, you will progress to the next stage of our interview process.

**Second-Stage Interview (60 minutes)**:
**Making a Decision** - Following the interview process, our hiring team will get together to discuss feedback and make a final decision. We aim to get back to you as soon as we possibly can

Our average recruitment process takes around** four weeks**. You will be assigned a dedicated member of our Talent team to support you throughout the process.

We will always do our best to accommodate any reasonable adjustment requests. Please just let us know how we can make the interview process

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