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Housing Choices Advisor

4 months ago

Coalville, United Kingdom North West Leicestershire District Council Full time

**Salary**

An annual salary of £26,421 - £29,777

**Contractual hours**

36.25

**Basis**

Full time

**Region**

East Midlands

**Package**

Attractive Local Government Pension Scheme, Employee benefits programme

**Date posted**

15/03/2024

**Housing Choices Advisor**

We are looking for someone to join our Housing Choices Team to help the team prevent homelessness. You will be providing first-line support to people seeking advice, undertaking initial assessments to identify customer needs and ensuring that customers can access appropriate support to help them address their housing needs. We are looking for someone with an understanding of the range of housing options that are available to people who may be at risk of becoming homeless, including the operation of the Choice Based Lettings scheme.

The job is a combination of working from home and the office and may involve undertaking some home visits to help with the investigations of homeless cases and to carry out settling in visits to people placed in housing in the private rented sector.

You need to have knowledge of the relevant housing and homelessness legislation, but more important is your ability to listen carefully and treat customers fairly and with empathy. We pride ourselves on providing a quality and customer sensitive service and it is essential that you can demonstrate impartiality and consistency in dealing with customers.
- 36.25 hrs per week with an annual salary of £26,421 - £29,777
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays) increasing to 38 days after 5 years
- Attractive Local Government Pension Scheme with at least 25% employer’s contribution
- Employee benefits programme’ including payback on medical, dental and optical expenses
- Continued training and development opportunities

If you would like to download the full job pack, please click on the link under attachments.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

**Closing Date: Sunday 7 April 2024