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Housing Officer
2 months ago
Job Summary
We are seeking a skilled Housing Officer to join our team at Reed. As a Housing Officer, you will be responsible for providing a comprehensive housing and estate management service, making a positive contribution to our communities.
Key Responsibilities
- Deliver a housing and communities service that focuses on prompt contact, intervention, and maintaining regular communication with customers during the lifetime of the contact.
- Build constructive relationships with customers, delivering excellent customer service.
- Ensure that you and your team are responsive and accessible to customers and that enquiries are dealt with in line with the company's standards.
- Ensure a visible presence in the communities, dealing with estate and tenancy management issues proactively.
- Build and maintain strong links and working relationships with external partners, such as adult social care services, health and wellbeing agencies, and local authorities.
- Work in partnership with agencies to ensure sustainable communities; to signpost, support, and safeguard customers to sustain and manage their tenancies, with an early intervention and prevention ethos.
- Lead a local approach to offer events in the area promoting communication, understanding, and improving outcomes for customers.
- Work in partnership with in-house teams, contractors, and external agencies to ensure that communal areas are kept clean and well maintained, ensuring safe and secure homes.
- Promote mediation advice and self-help in cases of neighbour disputes, non-statutory noise complaints, and anti-social behaviour where appropriate.
- Take prompt, appropriate, and decisive action to resolve anti-social behaviour before it escalates, using full range of tools and legal powers available.
- Provide support to customers and complainants by keeping in contact, providing case updates and clarity on actions and responsibilities.
- Provide housing advice for new customers and existing customers who wish to exchange their tenancy or apply via local choice-based lettings schemes.
- Carry out occupancy checks to ensure properties are being used as a main and principal home, investigating alleged fraudulent activity.
- Work in partnership with property services colleagues in managing decants following serious incidents or in cases of property-related damage/disrepair and cases of concern.
Requirements
- The ability to start at short notice.
- Experience of working in a customer-facing role.
- Experience of managing a patch base of schemes and properties in a specialist or generic role.
- Operational knowledge and understanding of housing law, management, ASB practice management, and neighbourhoods and community agenda.
- Good organisational and IT skills.
