Customer Service Advisor

2 weeks ago


Leeds, United Kingdom Headway Recruitment Full time

Do you have experience working with customers? Looking for an exciting role? Look no further

We are seeking a number of Customer Service Advisers to join our client, a renowned high-street banking organisation.

Please note this is a fully remote position.

We need you to have:

- Previous experience of communicating well with customers (minimum 1 year call centre experience)
- Ability to pay close attention to detail, whilst working in a fast paced environment
- Excellent verbal and written communication skills
- PC Literate with demonstrable administration skills
- Able to manage a variety of different workloads and processes, at any one given time.
- Strong focus on delivering an exceptional customer experience
- Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work.

The role:

- Contacting our customers via outbound calling to discuss potential fraud activity on their account
- Taking inbound calls from customers who have been victims of fraud or a scam or helping assist a customer who needs help with their Financial situation.
- Providing an excellent customer experience.
- Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
- Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.
- Pay rate - 11.42 per hour
- A 35-hour working week
- Working hours: Monday
- Friday 9am-5pm

Please note you will need to pass a DBS and Credit check for this role

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.



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