Customer Service Advisor

2 weeks ago


Leeds, United Kingdom Headway Recruitment Full time

Customer Service
- Communication skills
- Microsoft Office experience

**Customer Service Advisor**

Our client is a forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. They support their customers with a range of products and services to meet their needs.

A UK brokerage with a 60-year heritage, they pride themselves on developing their team members, helping them to study for CII qualifications, develop their negotiation techniques and build a professional career with them.

This is a fantastic opportunity to join a highly successful organisation who specialise in niche insurance products with the scope to develop your career.

**Customer Service Advisor - What would your day look like?**
- Answering inbound calls from customers and dealing with general enquiries
- Providing a friendly and helpful service, displaying a passion for customer service
- Accurately updating and maintaining an in - house system, processing mid-term adjustments and cancellations on existing policies
- Collecting payments for amendments or missed direct debit payments
- Solving customer queries throughout the life of their policy and general administration
- Document processing, letter writing, dealing with the setting up/cancellation of direct debits

**What is expected of you?**
- Good customer service and communication skills
- Good organisation skills and ability to multitask with good attention to detail
- Good knowledge of Microsoft Office Products
- An ability to demonstrate initiative in problem-solving

**What can you expect?**
- A friendly culture that mirrors the proposition to their customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

**Location**: Leeds, LS18

**Working Hours**: Monday to Friday, 9.00am to 5.15pm

**Salary**: Competitive Salary with a good range of core benefits.



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