Customer Service Advisor

2 weeks ago


Leeds, United Kingdom Headway Recruitment Full time

Customer Service Advisor - Claims Negotiator

I am delighted to be supporting a well-established client based in Pudsey, who are seeking ambitious GAP Customer Service Advisor-Claims Negotiator to join their team.

As a GAP Claims Negotiator, you will ensure that all inbound telephone calls are handled effectively and competently, providing a clear and professional explanation to customers enquiring about the status or the outcome of their claim.

You will take valuation details from customers, to provide an accurate valuation of the customers vehicle at the time of loss, and value vehicles accurately, using the Glass's Guide, selecting the correct valuation letter to send to the customers.

In time, you will then begin processing and calculating GAP claims, ensuring claims procedures are adhered to and the claim is calculated in accordance with the policy terms and conditions and underwriter requirements, including checking for fraud indicators.
- Previous customer service experience (call centre environment)
- Professional, friendly and empathetic telephone manner
- Confident listener and quick problem solver, finding the best solution in all instances
- Adaptable and resilient, with a willingness to learn & develop
- Competent IT skills

Please note this is a permanent, full time position working 37.5 hours per week.

Hours of work are Monday to Friday, 08:45 until 17:00.

It's a hybrid role, working 2 days from the office and 3 days from home. There is likely to be more office working initially for training purposes.

Salary 22,000 per annum

**Benefits**:

- 25 days holiday Bank Holidays with the option to Holiday Buy
- Childcare Vouchers
- Cycle to Work Scheme
- Private Medical Insurance
- Excellent career progression
- Staff Parties
- Raffles
- Cake Sales
- Dress down Friday on the last Friday of every month

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.



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