Library Customer Advisor

4 weeks ago


Worcester, United Kingdom University of Worcester Full time

**Customer Services**:
**Location**:

- The Hive**Salary**:

- £22,225 to £22,457 pro rata per annum**Post Type**:

- Part Time**Hours per Week**:

- 25.77**Contract Type**:

- Permanent**Advertised On**:

- Monday 17 June 2024**Closing Date**:

- Monday 24 June 2024**Interview Date**:

- Friday 05 July 2024**Reference**:

- ILS2405**Please note: This opportunity is available only to current employees of the Hive.**

Library Services is responsible a range of services provided to staff and students of the University, including the provision of online resources and hard copy library material, photocopiers, IT support, printing, systems for obtaining books and journals from other organisations via inter-library loans, and access to general IT facilities for students. The management team consists of the University Librarian, and section Team Leaders. This post sits within the Hive Front of House and Student Support team and reports to one of the Hive Duty Team Leaders, who in turn report to the Library Services Manager at the Hive.

This is a demanding but exciting role in the Hive, the UK’s first joint public and academic library (run in partnership by the University of Worcester (UW) and Worcestershire County Council (WCC), with the primary role being to help to make a success of the innovative 1st tier customer service model and contribute to Library Services more generally. The customer service staffing model which is in operation brings together staff from the partners to work as an integrated Customer Service team, who answer a very wide range of 1st tier enquiries relating to any of the Hive services and refer them onwards as appropriate.

This post will suit organised, confident individuals who have a real interest in providing excellent customer service in an innovative environment, and who enjoy challenges. They will also need to be able to take change in their stride, as we continue to adapt to multi-site working within a radical new service model.

The Hive is open from 8.30 am - 10.00 pm 7 days per week, (except for Bank Holidays and including University Closed Days), working a regular pattern of hours including a regular commitment to weekend/evening working.

The hours we currently have available are:

- 25.77 hours per week

**What's in it for you?**
- Annual incremental increase up to £22,457 pro rata per annum, with the opportunity to progress to £23,699 pro rata per annum
- 32 days of leave per year pro rata per annum (inclusive of bank holidays and University closure days) rising to 37 total days pro rata per annum after 5 years’ continuous service
- Attractive Local Government Pension Scheme
- Access to our Staff Retail Benefits Scheme
- Wellbeing advice and support through our Employee Assistance Programme
- In-house training and development support
- A friendly, inclusive and supportive culture and work environment



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