Customer Service Advisor

7 months ago


Worcester, United Kingdom Lapwing UK Full time

**Customer Service Advisor/Administrator**

**Location**:Worcester, WR4 9FA

**About Us**:
Lapwing UK is a progressive Construction Supplies Company with a robust track record. We stock a complete range of Site Tools and Equipment, ensuring guaranteed next-day delivery across the UK. As we continue to grow, we are looking to expand our talented team.

We are seeking an experienced Customer Service Advisor/Administrator to join our excellent team. This role is crucial to maintaining the smooth operation of our Customer Service Department. Your duties will include:

- **Order Management**:processing sales orders, issuing order confirmations, and handling quotations.
- **Customer Support**: addressing delivery queries, resolving complaints, and managing returns and collections.
- **Documentation**: updating customer price lists, processing proof of delivery requests, and filing paperwork.

**Key Responsibilities**:

- Enhance and develop current processes to deliver exceptional service.
- Thrive in a fast-paced environment with a keen eye for detail.

**Why Join Us?**
- **Work-life balance**:fixed hours (08:30 - 17:00, Monday to Friday) with no weekend or evenings.
- **Employee benefits**:

- Competitive salary
- 25 days holiday plus bank holidays (5 days mandatory during Christmas shutdown)
- Free lunch provided daily (order in the morning, delivered by the Deli in the afternoon)
- Pension scheme
- Free parking
- Be part of a growing and innovative company.

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: In person



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