Customer Service Advisor

6 days ago


Worcester, Worcestershire, United Kingdom Page Personnel - UK Full time
Friendly and fast paced working environment

  • Very competitive basic salary

About Our Client:

Leading Health care company based in Worcestershire, Worcester.

The responsibilities of a Customer Service Advisor include:

  • Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
  • Carry out wellbeing and other scheduled outbound service user calls as required
  • Delivering remote care, support and coordination in line with coproduced plans, providing reassurance to service user Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged
  • Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
  • Distribution of appropriate clinical information to relevant staff and other health care professionals to ensure the timely delivery of equipment and services
  • Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

The Successful Applicant:

The successful Customer Service Advisor will include the below:

  • Excellent verbal and written communication
  • Computer literate
  • Personable and empathetic
  • Ability to handle difficult conversations
  • Previous customer service experience
  • Demonstrable experience in building relationships with customers, stakeholders and third parties
  • Strong organisational skills with an administrative background in detailed process and record keeping
  • Computer literate
with a good working knowledge of Microsoft Office

  • Previous experience of using inhouse systems

What's on Offer:

The benefits of a Customer Service Advisor include:

  • Pension
  • Free parking
  • Competitive starting salary
  • Flexible shifts
  • Option to buy extra holiday
  • Progression opportunities
  • Contact
  • Rachael Kular
  • Quote job ref
  • JN
  • Phone number

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