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Customer Services Advisor

3 months ago

Worcester, United Kingdom Start Traffic Ltd ta Start Safety Full time

**Start Safety** is an e-commerce business supplying road traffic and safety related products to the UK and Internationally. We are currently looking to recruit a full-time Customer Services Advisor to join our team based at WR3 8TD.

**The Role**:

- Investigating and resolving customers' issues
- Processing Customer Returns
- Re-issuing of Customer Orders
- Escalating inquiries to the appropriate team, when necessary
- Liaising with our Warehouse
- Processing customer refunds / additional payments
- Liaising with logistic companies
- Assisting customers with registration or account creating, if necessary
- Analysing Shipping Invoices
- Managing online reviews
- Assisting with Sales Order processing/sales overflow telephone calls, when necessary

**Requirements for the Role**:

- Minimum 2 years of Customer Services Advisor experience
- Customer focused
- Excellent verbal and written communication skills
- Good listener
- Ability to remain calm
- Ability to be sympathetic to the customers' needs/resolve all queries
- Prioritising workload

**Package**:
Competitive rates of pay including team bonus scheme

Accumulative holiday allowance increases with tenure

Full-time / permanent position (Monday to Friday)

Small friendly team

**Benefits**:

- Monthly Team Bonus Scheme
- Quarterly Bonus Draw (all employees)
- Smart/Casual dress
- On-site Parking

**Start Date**: Immediate

**Salary**: From £23,000.00 per year

**Benefits**:

- On-site parking

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: Customer Services 11032024