Library Customer Advisor
2 months ago
Library Services is responsible for a range of services provided to staff and students of the University, and the wider community. Services include the provision of online resources and hard copy library material, photocopiers, IT support, printing, systems for obtaining books and journals from other organisations via inter-library loans, as well as access to general IT facilities for students. The management team consists of the University Librarian, and section Team Leaders. This post sits within the Hive Front of House team and reports to one of the Hive Duty Managers, who in turn report to the Library Services Manager at the Hive.
This is a demanding but exciting role in the Hive, the UK’s first joint public and academic library (run in partnership by the University of Worcester (UW) and Worcestershire County Council (WCC), with the primary role being to help to make a success of the innovative 1st tier customer service model and contribute to Library Services more generally. The customer service staffing model which is in operation, brings together staff from the partners to work as an integrated Customer Service team, who answer a very wide range of 1st tier enquiries relating to any of the Hive services and refer them onwards as appropriate.
The post will suit an organised, confident individual who has a real interest in providing excellent customer service in an innovative environment, and who enjoy challenges and takes change in their stride.
The Hive is open from 8.30 am – 10.00 pm 7 days per week, (except for Bank Holidays and including University Closed Days), and this post is for varying hours per week, working a regular pattern of hours including a regular commitment to weekend/evening working.
The hours we currently have available are:
19 hours per week 24 hours per weekThe selection process will consist of a group assessment day held on Monday 29th July 2024 at The Hive. Candidates successful at the assessment day will be invited to attend a second stage formal interview which will be held on Thursday 1st August 2024.
What's in it for you?
Annual incremental increase up to £22,214 (pro rata per annum), with the opportunity to progress to £23,699 (pro rata per annum) 32 days of leave per year (pro rata per annum) inclusive of bank holidays and University closure days) rising to 37 total days (pro rata per annum) after 5 years’ continuous service Attractive Company Pension Scheme Access to our Staff Retail Benefits Scheme Wellbeing advice and support through our Employee Assistance Programme In-house training and development support A friendly, inclusive and supportive culture and work environmentFor any informal queries regarding this role please contact Stephanie Jones, Hive Library Services Manager, via stephanie.jones@worc.ac.uk
We value diversity and wish to promote equality at all levels
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