Children Services Administration Team Leader

6 months ago


Hounslow, United Kingdom Hounslow and Richmond Community NHS Healthcare Trust Full time

Answer telephone calls into the Team office directing calls to appropriate extensions, dealing with telephone enquiries, and recording messages when required. Ensure that patient demographic details are up to date and accurate. Review and update clinic information as required for the benefit of the public and staff. Liaise with health professionals to develop effective mechanisms in managing the appointment system.

Provide a comprehensive clerical support to all professionals based in the department in line with administrative procedures. To data input all referrals to the Service onto the System One, clinical records system. Sort and re-direct incoming post and sort outgoing post daily. Carry out photocopying duties for clinicians.

Ensure the smooth organisation of clinic sessions ensuring doctors have all relevant equipment for consultations. Follow record keeping guidelines Maintain the system for ordering stationery for the clinic/department, using procedures already in place and adding to them as appropriate to enhance the service. Order and monitor the replenishment of stock levels. Receive, unpack, check and store all stock, non-stock requisitions and items of office furniture, stationery etc that are received into the department.

To act as the contact and liaison point for maintenance requests to the Estates Department and outside contract services. To communicate with therapy staff and other professionals to ensure all clinic display notice boards are renewed and kept up to date. To assist in ensuring that Health & Safety policies and procedures are followed within the clinic/department setting. To assist in keeping the unit tidy at the end of each day To participate in training and development as required and to ensure that resources are used to full potential.

To work alongside and support the Admin Team Manager to help implement new systems and procedures within the department. To book appointments for patients on System One and maintain system that allows clear identification of follow up appointments and referrals. Book statutory assessments ensuring clinical time is available for emergency appointments which involves being able to judge which are appropriate and advise referrer accordingly. E.g., SEND To ensure that information is available for reporting on Key performance indicators.

**Please see the attached supporting document which contains more information about the role in the job description and person specification



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