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Children Services Team Administrator Hounslow

7 months ago


Hounslow, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

We are looking for an enthusiastic and motivated Team Administrator to join the Children Services Team in Hounslow’s 0-19 Service.

These are posts to work in our Children Services Admin Hub, with a great team of experienced TAs. The post holders will need to have great administration skills, a pleasant telephone manner, high attention to details and be confident in the use of IT systems to maintain accurate information. Full training will be given.

Our team works with families in one of the most diverse boroughs in London to give children the best possible start in life by providing the most up-to-date evidence based support.

provide a comprehensive administrative support to all professionals within the Hounslow Health Visiting Team

answer all telephone calls, directing calls to appropriate extensions, deal with telephone enquiries and record messages when required

ensure the smooth organisation of clinic appointments

carry out photocopying, scanning/uploading duties as required

have good IT skills

maintain electronic patient health records, data inputting all referrals, communications and appointments on SystmOne according to Trust Procedure and contribute to Trust data collection via SystmOne

ensure that patient demographic details are up to date and accurate

manage patients wait lists and ensure prompt communication with clients and book appointments appropriately to achieve service KPI's.

participate in training and development as required and to ensure that resources are used to full potential.

Take & format meetings transcription.

order supplies and manage stock for clinical & non-clinical team

work alongside and support the team to help implement new systems and procedures within the service

work in co-operation with all staff within the Trust to encourage teamwork to support and help each other to maintain a smooth running, professional service to the public and professional staff.

We are committed to staff health and well being - providing staff with an environment and opportunities that encourage and enable them to lead healthy lives and make choices that support their wellbeing e.g. online Yoga Classes

HRCH was ranked as the top community trust in England for the number of staff who would recommend it as a place to work in the NHS Staff Survey 2017/18.

We also have the highest percentage of colleagues who feel their role makes a difference to patients. When you join our team, you’ll have the opportunity to touch people’s lives every day in their own community.

Hounslow’s diverse population and high level of need makes this an incredibly stimulating and rewarding environment to work in. There is no better feeling than knowing you have helped to make a positive difference to someone’s life - and we’d love you to join us.

**Please read the attached job description and person specification for detailed information about the role.