Team Administrator

2 months ago


Hounslow, United Kingdom West London NHS Trust Full time

Job summary

We are looking for an enthusiastic, hard-working Admin to work within the Hounslow Community Health -Children's Services Team based at Heart of Hounslow. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young people and their families.

As an ideal candidate, you would be organised and able to prioritise your work whilst maintaining accuracy and attention to detail. Strong communication skill would be valuable for this role. We're looking for someone who understands patient confidentiality although previous NHS experience is not essential, and you will receive training in the team until you have settled into your new role.

We can offer you opportunities for personal development within our friendly and supportive team. If you are looking for career progression, this is an excellent starter role to start you on your career path within the NHS If you believe you have the skills and enthusiasm we would love to hear from you.

*** please note you will be expected to work Monday to Friday 9am to 5pm **

Main duties of the job

The Administrator will play a key role in the efficient day to day activities of the department. You will often be the first point of contact for the department and will be required to communicate in a professional manner.

Main Duties:

o Provide high quality administrative support to the Hounslow Children Services Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages including System Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from Provide administrative support to projects being managed within the service as Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of Provide training, advice and support to new or less experienced employees on own administrative Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £ Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

GCSE or equivalent qualifications in English and maths

Desirable

Formal administration qualification, , Apprenticeship / NVQ 2.

Experience

Essential

Effective working within multidisciplinary teams

Desirable

Experience of working with local policies, procedures and use of NHS IT systems

Knowledge

Essential

Computer literate including emails and web portal Intermediate knowledge in the use of the Microsoft Office packages, specifically Word, Excel, PowerPoint and Outlook

Other Requirements

Essential

Demonstrate excellent verbal and written communication skills with staff, patients, families, carers and professionals Able to work as part of a team but to be able to manage own workload independently, to understand priorities and communicate concerns Able to establish links with other services and professionals Willingness to learn and develop Practicable, approachable and supportive attitude Excellent attention to detail and accuracy

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