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Senior Administrator

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Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

We are excited to be advertising for a Senior Administrator working 22.5 hours per week ( 9 a.m. - 5 p.m. Monday, Thursday, Friday) predominately based at Torbay Hospital Annexe.

Children and Family Health Devon (CFHD) is the place to be We have developed an innovative, integrated model of children’s community services and now looking to appoint enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.

As a large community service, you will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues.

This provides a real sense of professional collaboration at work, that will be an asset to your daily work, your career development and your support network.

**Main duties include**:

- providing excellent customer service by responding to incoming telephone queries in a timely and accurate way
- booking of appointments
- general administrative tasks
- use of electronic systems
- preparation of electronic and paper files
- assisting with reporting and compilation of data
- producing letters and reports
- processing of incoming correspondence and referrals

Successful applicants will be employed by Torbay and South Devon Foundation Trust

Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon, including;
- Torbay and South Devon FT
- Devon Partnership NHS Trust
- Royal Devon University Healthcare NHS Foundation
- Livewell South West

CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust. We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities.

CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.

Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.

Our vision is to be a successful, vibrant, partnership that benefits the communities we serve.

Maintain effective working relationships with colleagues within the Organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved

Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation

The post holder is required to use his or her personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager

Participate in service development projects/initiatives as requested by line manager

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.