Senior Claims Associate

3 months ago


Manchester, United Kingdom Verlingue Full time

Job Advert

Job title

Senior Claims Associate (Property)

Department

Claims

Location

Manchester

Reporting to

Claims Service Manager (PCS)

Main purpose of job

To support the business regarding the acquisition and retention of clients you will be expected to: deliver an excellent level of claim handling and service, physically attend site when there is a large and complex claim event to support the client from day one of the claim and liaise with various parties to ensure matters proceed correctly, develop strategy and lead negotiations in order to obtain early settlement of the claim and provide claims MI to clients together with high level overview of the information in line with agreed servicing

Company Vision

To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.

Department Overview

Verlingue have established Claims Team in Manchester, Staines and Redhill. This role will be based in our Manchester office. The Claims Team is 16 people across various offices who act as one overall team. The volume of business and claims are rising rapidly and career opportunities within Manchester and in the wider Verlingue group are excellent should individuals demonstrate the required skills and success in their role.

Verlingue Values

**Exceptional**

Being professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time.

**Proud**

We take pride in our work every day and always fulfil our promises. We’re proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships.

**Inclusive**

We value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes.

Key Accountabilities

General responsibilities
- To assist clients with the presentation of their insurance claims
- To demonstrate an appropriate level of technical claims knowledge in relevant classes of business
- To attend site and meetings with the client and interested parties
- To negotiate and obtain settlement of claims, liaising with claimants, insurers, and loss adjusters, as necessary
- To actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution.
- Proactively manage a portfolio of claims to ensure that these are resolved as quickly as possible and managed to a good technical standard
- To escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate
- To carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction
- To demonstrate the ability to keep own work clearly prioritised and actioned within service standard commitments
- To demonstrate the ability to actively support the broader Claims team to deliver on the collective service standard commitments
- To drive our Insurers/Suppliers to deliver on their service standard commitments
- To recognise urgent matters and prioritise and action them appropriately
- To escalate, by way of referral, all claims outside of your personal authority, any complaints, or suggestions that Verlingue has failed to deliver an effective service or any other matter where support is required. Referrals should be to your Claim Leader in the first instance
- Provide mentoring and support to less experienced members of staff.
- Develop and maintain good working relationships with clients, colleagues, insurers and other suppliers
- Immediately advise your Manager of any problem, issue or request which falls outside your authority, level of experience or knowledge, or which could in any way materially affect your effectiveness in your role
- Undertake any additional duties which have been specifically assigned to you and/or may be reasonably requested by your manager

Compliance / IT
- Comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules
- Ensure that any clients with whom you deal are always treated fairly
- Be aware of and manage any potential conflict of interest - escalate to line manager
- Escalate any complaints to your line manager and complete complaints information on Acturis once instructed to do so
- Complete Broker Assess annually
- Provide workflow information to line manager on a weekly basis in line with current requirements

Contribute to the good relationships between the different departments within the company
- Build good relationships with all colleagues.
- Participate positively in internal worki



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