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Senior Claims Professional
2 months ago
About the Role:
We are seeking a highly skilled and experienced Senior Claims Professional to join our team at HSB Engineering Insurance. As a Senior Claims Handler, you will be responsible for handling larger and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber.
Key Responsibilities:
- Claims handling on all products across HSB's portfolio from First Notice of Loss (FNOL) to settlement, to drive increased levels of customer service and productivity.
- Work on litigation, mediation, and all legal matters where required.
- Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
- Organize, run, and contribute to stakeholder meetings both internal and external.
- Manage relationships and expectations internally and with client companies, brokers, intermediaries, direct insureds, and third parties, including face-to-face interactions to deliver excellence through the lifecycle of the claim.
- Identify any training requirements within the claims team and provide support to the Claims Leadership Team in developing and delivering that training.
- Ensure all regulatory requirements and governance are met through the process.
- Ensure the appropriate use of third-party suppliers such as Loss Adjusters, Solicitors, etc.
Key Skills & Experience:
- Customer Relationship Management
- Good understanding of regulatory and legal frameworks
- Understanding of the UK insurance market
- Ability to meet tight deadlines and manage busy workloads
- Previous experience of the Engineering & Construction market (desirable)
- Experience dealing with large & complex claims (essential)
Qualifications:
- ACII (completed or working towards)
- CIP (Irish equivalent)
Benefits:
- Agile/Hybrid working
- Private Healthcare (Aviva)
- Aviva Digital GP
- Employer Pension contribution of 13%
- Annual bonus
- Professional qualification support
- 25 days annual leave (plus bank holidays)
- x2 wellbeing days per year
