Customer Support Hero

6 months ago

Newcastle upon Tyne, United Kingdom HAUS DISTRIBUTION LTD Full time

Haus Distribution LTD Unit 12

The Stottie Shed Bakers Yard Gosforth Newcastle

NE3 1XD

**Job Description | Customer Support Hero**

Do you have a passion for delivering a great customer experience?
Are you detail-oriented, process-driven and capable of looking at procedures with a critical eye?

Do you have the initiative to support our continuous improvement of the customer journey?

We are offering this exciting opportunity to join our customer accounts team, to provide an excellent experience for all partners and customers that meets their needs and supports the delivery of a smooth customer journey which is free from friction.

**The Role**

You will be responsible for developing, implementing, and maintaining processes and working closely with the warehouse, marketing and accounts teams to deliver a kind, thoughtful and considerate customer journey. This will include:

- Day to day problem solving - queries from customers, retailer and brand partners
- Monitoring the effectiveness of our processes, streamlining where appropriate
- Using data, identifying potential areas for improvement, suggesting amendments and implementing changes
- Administrative tasks in support of our customers new and existing product ranges
- Maximising the functionality of the CRM to automate process as far as possible.
- Working collaboratively with other departments to ensure the onboarding phase of the journey is as efficient as possible.
- Demonstrating an exceptional standard of service delivery

When you join our team, you will predominately be working on site in Gosforth, Newcastle Upon Tyne.

**What we’re looking for**
- Experience in a customer-facing role
- Proficiency with Microsoft Office and CRM systems
- Excellent verbal and written communication skills
- Organisational and problem-solving skills

**Who We Are**

Haus Distribution is an independent distributor based in the North-East. We are experts in importing unique, design-led products for retailers, from small boutiques to big High Street names.

**Our Promises**

**Quality**

We work with the best European Design brands. Quality is a pivotal part of their design process and we see it as our responsibility to protect this. That’s why we have rigorous Quality processes in place, super-fast accurate logistics, supported with industry leading tech and a customer service team that are responsive and resolution focused.

**Service**

We are passionate about the products we sell and know them inside out. We love what we do and like nothing more than talking about it. That’s why we are always available to our retailers and our brand families.

**Safety**

We tackle the ever-complex world of EU and UK Safety laws so you can feel confident that products we sell are always certified. We consider the impact our supply chains have on our planet. We believe that change starts at home, that’s why we always recycle, avoid using plastic and buy in bulk from our suppliers.

**Convenience**

We take the hassle out of importing. We hold stock in our UK warehouses which allows us to deliver within 24 hours. We deal with customs so you don't have to. We ensure that all imported products adhere to UK safety guidelines.

**What We Can Offer**
- £24,000, full time
- Don’t work your birthday
- Early finish on Fridays
- Pension Scheme
- 25 days annual leave
- A Health and wellbeing focus

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

  • Analytical Associate

    5 months ago

    Kingston upon Hull, United Kingdom Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Analytical Assistant

    6 months ago

    Kingston upon Hull, United Kingdom Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Customer Service Representative

    6 months ago

    Newcastle upon Tyne, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking to add a number of Lead Generators/B2B Sales Executives to our team. Due to continued business growth we are now looking to increase our energy division. You will be responsible for providing excellent customer support, managing key customer accounts, ensuring customer satisfaction, and handling billing...

  • Match Day Staff

    6 months ago

    Newcastle upon Tyne, United Kingdom Newcastle United Football Club Full time

    **Local Heroes (Matchday Greeters)** **To work match days and events - which will include weekends/ evenings/ bank holidays.** **£10.90 per hour.** This is an exciting time at Newcastle United and we are looking for talented individuals to help us on our journey. To help us deliver on our ambitious plans we have a fantastic opportunity for a number of...

  • Outbound Customer Sales Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Join Our Sales Dream Team as a Customer Sales Advisor! Are you a natural-born seller with a knack for smashing targets? Do you always put your customers front and centre? Want to work for a company that's got your back with amazing benefits? If it's a BIG YES to all three - then we want YOU as our next Customer Sales Advisor! ? Who Are...

  • Outbound Customer Sales Advisor

    3 months ago

    Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

    Join Our Sales Dream Team as a Customer Sales Advisor!Are you a natural-born seller with a knack for smashing targets?Do you always put your customers front and centre?Want to work for a company that's got your back with amazing benefits?If it's a BIG YES to all three - then we want YOU as our next Customer Sales Advisor! ? Who Are We?We're the unsung heroes...

  • Customer Support

    5 months ago

    Newcastle upon Tyne, United Kingdom EasyHiring Full time

    Role**:Customer Service Specialist** Contract**:Full-Time** Training Duration**:15 days, Monday to Friday** Hours**:37.5 per week** Shifts**:Full flexibility Between 8:00am-6:15pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS.** Salary**:£20,319 pa (£10.42ph)** **THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE** **What...

  • RGN Nurse

    2 weeks ago

    london (kingston upon thames), United Kingdom Hero Recruitment Limited Full time

    Job Title:Tracheostomy Experienced Registered General Nurse (RGN)Location: Guildford/SurreySalary: Competitive pay rates (dependent on experience)Job Type: Flexible shifts (Full-time, Part-time, or Bank)Are you a skilled RGN with expertise in tracheostomy care?Hero Recruitment is seeking dedicated and experienced Registered General Nurses to provide...

  • Customer Support Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    On a day-to-day basis you will support all queries relating to our customers taking payments, selling insurance, logging and handling complaints and general customer service queries. We work with our customers, central and park teams and aim to deliver a one stop shop approach to all queries. **Job Description**: - Provide amazing customer service in...

  • Customer Support Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our Global Operations Contact Centre team.As a Customer Support Specialist, you will be the first point of contact for our fitness and wellbeing consumers, providing exceptional customer service and support.You will be responsible for managing telephone and email communication from...

  • Customer Support Assistant

    6 months ago

    Newcastle upon Tyne, United Kingdom Partnerize Full time

    **Who We Are**: The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control. **Why Join Us?** Our commitment to...

  • Customer Support Professional

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time

    We are seeking a motivated and driven individual to join our Customer Support team as a Customer Support Advisor. In this role, you will be at the forefront of engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied.A key part of this role is resolving customer queries swiftly and efficiently. Our outstanding...

  • Customer Service Support

    1 month ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service Support +6 months + +On site in Newcastle Skills: +Previous Customer Services experience +Previous Back Office experience including letter writing As a Customer Service Support, you will handle all aspects of customer contacts via telephone and written correspondence and forms. To act as the first point of contact for JPM POca...

  • Customer Support Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Greenbean Full time

    We are currently working in partnership with One Utility Bill to find a Customer Support Manager to join their team in Newcastle.This role has a salary of £36,210 per annum.About One Utility Bill One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to...

  • Customer Support Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Greenbean Full time

    Job Description We are currently working in partnership with One Utility Bill to find a Customer Support Manager to join their team in Newcastle. This role has a salary of £36,210 per annum. About One Utility Bill One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time...

  • Customer Support Manager

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Greenbean Full time

    We are currently working in partnership with One Utility Bill to find a Customer Support Manager to join their team in Newcastle.This role has a salary of £36,210 per annum.About One Utility Bill One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to...

  • Customer Service Support

    4 weeks ago

    Newcastle upon Tyne, United Kingdom CBS Butler Full time

    Job Description Customer Service Support +6 months + +On site in Newcastle Skills: +Previous Customer Services experience +Previous Back Office experience including letter writing As a Customer Service Support, you will handle all aspects of customer contacts via telephone and written correspondence and forms. To act as the first point of contact for JPM...

  • Customer Support Associate

    6 months ago

    Newcastle upon Tyne, United Kingdom Partnerize Full time

    **Who We Are**: The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control. **Why Join Us?** Our commitment to...

  • Tracheostomy Care Specialist RGN

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Hero Recruitment Limited Full time

    Job Title: Tracheostomy Care Specialist RGNHero Recruitment Limited is seeking an experienced Registered General Nurse (RGN) with tracheostomy expertise to provide high-quality care for patients in the Guildford and Surrey area.The ideal candidate will have a compassionate approach, excellent clinical skills, and strong communication abilities. As a key...

  • Customer Support Representative

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lloyds Banking Group Full time

    About the RoleAs a Customer Support Representative at Lloyds Banking Group, you will play a vital role in delivering exceptional customer experiences. You will be responsible for providing assistance to customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries...